Basics
About Knox
Knox licenses
Knox white paper
- Introduction
  - The Samsung Knox Platform
  - Feature Summary
- Core Platform Security
- Network Security
  - Virtual Private Networks
  - Network Platform Analytics
- Certificate Management
- Device Management
- User Authentication
  - Biometric Authentication
- App and Data Protection
- Appendix
Sign up for Samsung Knox
- Samsung Account
- Single sign-on
Latest release notes
General Knox FAQ
General Knox KBAs
Submit a support ticket
User Acceptance Testing
- Introduction
- Get started with UAT
- Report issues
- UAT limitations
- FAQ
- UAT 23.03 release notes
For IT admins
Knox Admin Portal
- Overview
- What's new
- How-to videos
- Get started
- How-to guides
- Knox Remote Support
- Release notes
Knox Suite
- Introduction
- How-to videos
- Get started
- Learn more about Knox Suite
- Enterprise Edition devices
- FAQ
- KBAs
Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Knox Service Plugin
- Release notes
- Migrate to Android 11
  - Device management modes
  - Prepare Knox for Android 11
- FAQs
- Troubleshoot
  - Get device logs
- KBAs
Knox Mobile Enrollment
- Introduction
- Get started
  - Before you begin
  - Firewall exceptions
- Features
- Advanced profiles
- Release notes
- FAQ
- Troubleshoot
  - Get support
- KBAs
- On-Premise
Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
Knox Capture
- Welcome
- Overview
- How-to guides
- Get started
  - Get started as an IT admin
  - Get started as an end-user
- How-to videos
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Capture: Scandit Edition
Knox Asset Intelligence
- Introduction
- How-to videos
- Get started
- Set up reported device data
- Features
- Troubleshoot
  - Device-side errors
  - Portal-side errors
- Real-time location service
- Release notes
- FAQ
- KBAs
Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
  - Install an app to devices through an EMM
  - EMM compatibility matrix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
  - Knox E-FOTA Advanced
Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Release notes
- FAQ
- KBAs
- Support
- Knox Guard REST API
Samsung Care+ for Business
- Introduction
- Get started
- Submit claim
- Features
- Release notes
- FAQ
- KBAs
For Knox Partners
Knox Deployment Program
Knox MSP Program

Warning messages

You may encounter the following warning messages when using the Knox Configure admin console, this section of the guide provides troubleshooting tips for these messages.

Code	Warning message	Cause of Error	Troubleshoot
91001	Warning: Unable to create shortcut for `<package name1>, <package name2>` as application(s) is/are not installed. Check the package name(s) in your profile.	Unable to create a shortcut for the specified app. The package name wasn't found.	Verify that the app had been successfully installed.If you continue to experience issues, check the package name(s) in your profile and verify that the package name has been entered correctly.
91002	Warning: Unable to change application icon(s) for `<package name1>, <package name2>` as application(s) is/are not installed. Check the package name(s) in your profile.	Can't change the app icon for the specified app. The package name wasn't found.	Verify that the app had been successfully installed.If you continue to experience issues, check the package name(s) in your profile and verify that the package name has been entered correctly.
91003	Warning: Unable to change application name(s) for `<package name1>, <package name2>`as application(s) is/are not installed. Check the package name(s) in your profile.	Can't change the specified app name. The package name wasn't found.	Verify that the app had been successfully installed.If you continue to experience issues, check the package name(s) in your profile and verify that the package name has been entered correctly.
91004	Warning: Unable to disable application(s) for `<package name1>, <package name2>`as application(s) is/are not installed. Check the package name(s) in your profile.	Can't disable the specified app. The package name wasn't found.	Verify that the app had been successfully installed. If you continue to experience issues, check the package name(s) in your profile and verify that the package name has been entered correctly.
91005	Warning: Unable to prevent application(s) for `<package name1>, <package name2>` from being uninstalled as the application is not installed. Check the package name(s) in your profile.	Unable to prevent the specified app from being uninstalled. The package name wasn't found.	Verify that the app had been successfully installed. If you continue to experience issues, check the package name(s) in your profile and verify that the package name has been entered correctly.
91006	Warning: Unable to allow appear on top for`<package name1>, <package name2>` as application(s) is/are not installed. Check the package name(s) in your profile.	Unable to add an "appear on top" permission for the specified app. The package name wasn't found.	Verify that the app had been successfully installed. If you continue to experience issues, check the package name(s) in your profile and verify that the package name has been entered correctly.
91007	Warning: Unable to allow access data usage for `<package name1>, <package name2>` as application(s) is/are not installed. Check the package name(s) in your profile.	Unable to add a "Usage data access" permission for the specified app.The package name wasn't found.	Verify that the app had been successfully installed.If you continue to experience issues, check the package name(s) in your profile and verify that the package name has been entered correctly.
91008	Warning: Unable to allow changing system setting for `<package name1>, <package name2>` as application(s) is/are not installed. Check the package name(s) in your profile.	Unable to add a "Change system setting" permission for the specified app. The package name wasn't found.	Verify that the app had been successfully installed. If you continue to experience issues, check the package name(s) in your profile and verify that the package name has been entered correctly.
91009	Warning: Unable to restrict application(s) to doze mode for `<package name1>, <package name2>` as application(s) is/are not installed. Check the package name(s) in your profile.	Unable to add a "Application to prevent doze" permission for the specified app.The package name wasn't found.	Verify that the app had been successfully installed.If you continue to experience issues, check the package name(s) in your profile and verify that the package name has been entered correctly.
91010	Warning: Unable to add dex application shortcut(s) for `<package name1>, <package name2>` as application(s) is/are not installed. Check the package name(s) in your profile.	Unable to create a DeX shortcut for the specified app.The package name wasn't found.	Verify that the app had been successfully installed.If you continue to experience issues, check the package name(s) in your profile and verify that the package name has been entered correctly.
91011	Warning: Unable to disable dex application for `<package name1>, <package name2>` as application(s) is/are not installed. Check the package name(s) in your profile.	Can't disable the specified DeX app. The package name wasn't found	Verify that the app had been successfully installed.If you continue to experience issues, check the package name(s) in your profile and verify that the package name has been entered correctly.
92001	Warning: Unable to create shortcut(s) for `<package name1>, <package name2>` as application(s) is/are in disabled mode. Check the package name(s) in your profile.	Can't disable the specified app. The app has been disabled.	Verify that the app hasn't been disabled. If the app has been disabled, the app must be enabled before a shortcut can be added.
92002	Warning: Unable to change application icon(s) for `<package name1>, <package name2>` as application(s) is/are in disabled mode. Check the package name(s) in your profile.	Can't change the app icon for the specified app.The app has been disabled.	Verify that the app hasn't been disabled. If the app has been disabled, the app must be enabled before the app icon can be modified.
92003	Warning: Unable to change application name(s) for `<package name1>, <package name2>` as the application(s) is/are in disbled mode. Check the package name(s) in your profile.	Can't change the specified app name.The app has been disabled.	Verify that the app hasn't been disabled. If the app has been disabled, the app must be enabled before the app name can be modified.
92004	Warning: Unable to restrict application(s) in doze mode for `<package name1>, <package name2>` as the application(s) is/are in disbled mode. Check the package name(s) in your profile.	Unable to add a "Application to prevent doze" permission for the specified app.The app has been disabled.	Verify that the app hasn't been disabled. If the app has been disabled, the app must be enabled before app permissions can be modified.
92005	Warning: Unable to add dex shortcut application(s) for `<package name1>, <package name2>` as the application(s) is/are in disbled mode. Check the package name(s) in your profile.	Unable to create a DeX shortcut for the specified app. The package name has been disabled.	Verify that the app hasn't been disabled. If the app has been disabled, the app must be enabled before creating a shortcut.
92006	Warning: Unable to disable dex application(s) for `<package name1>, <package name2>` as the application(s) is/are in disabled mode. Check the package name(s) in your profile.	Unable to disable the specified DeX app. The package name has already been disabled.	Verify that the app hasn't already been disabled.
93100	Warning: Unable to disable OMC mode as OMC functionality is not supported in the target device. Check the device and your profile.	Can't disable Open Market Customization (OMC) mode. The target device doesn't support this functionality.	OMC mode must be supported on the target device before modifying the OMC settings. Check the device profile to verify compatibility.
93200	Warning: Unable to enable SIM lock as SIM card functionality is not supported in the target device. Check the device and/or your profile.	Can't enable SIM lock. The target device doesn't support this functionality.	SIM lock must be supported on the target device before modifying the SIM lock settings. Check the device profile to verify compatibility.
93201	Warning: Unable to enable SIM 1 lock as SIM card is not inserted to SIM 1 slot in the target device. Check the device.	Can't enable SIM lock on the SIM 1 slot. The target device doesn't have a SIM card inserted on the SIM 1 slot.	Verify that a SIM card has been inserted on the SIM 1 slot before enabling SIM lock.
93202	Warning: Unable to enable SIM 2 lock as dual SIM card functionality is not supported in the target device. Check the device and/or your profile.	Can't enable SIM lock on the SIM 2 slot. The target device doesn’t have the dual SIM feature.	SIM lock on the SIM 2 slot is only supported on devices with the dual SIM feature. Check the target device for compatibility.
93203	Warning: Unable to enable SIM 2 lock as SIM card is not inserted to SIM 2 slot in the target device. Check the device.	Can't enable SIM lock on the SIM 2 slot. The target device doesn't have a SIM card inserted on the SIM 2 slot.	If the device has the Dual SIM feature, verify that a SIM card has been inserted on the SIM 2 slot before enabling SIM lock.
93300	Warning: Unable to disable NFC as NFC feature is not supported in the target device. Check the device and/or your profile.	Can't enable NFC. The target device doesn't support NFC.	NFC can only be enabled on supported devices. Check the target device for compatibility.
93301	Warning: Unable to change NFC setting as NFC feature is not supported in the target device. Check the device and/or your profile.	Can't modify NFC settings. The target device doesn't support NFC.	NFC can only be modified on supported devices. Check the target device for compatibility.
93302	Warning: Unable to prevent from changing NFC setting as NFC feature is not supported in the target device. Check the device and/or your profile.	Can't prevent change settings for NFC. The target device doesn't support NFC.	You can only prevent the settings from being modified for devices that support NFC. Check the target device for compatibility.
93303	Warning: Unable to set ringtone as feature is not supported in the target device. Check the device and/or your profile.	Can't set the ringtone on the device. The target device doesn't support the ringtone feature..	You can only set the ringtone for devices that support this feature. Check the target device for compatibility.
94400	Warning: Unable to create shortcut(s) for `<package name1\activity name1>, <package name1\activity name2>, <package name2\activity name1>` as activity of application(s) is/are not present. Check the activity name(s) in your profile.	Unable to add shortcut for the specified activity. The application activity wasn't found.	Verify that the app had been successfully installed.If you continue to experience issues, check the package name(s) and activity name in your profile and verify that the names has been entered correctly.
94401	Warning: Unable to disable `<package name1\component name 1>, <package name1\component name 2>, <package name2\component name3>` as activity/component of application(s) is/are not present. Check the activity name(s) in your profile.	Can't disable an invalid activity/component. The `<package name1\component name1>` wasn't found.	Verify that the app had been successfully installed.If you continue to experience issues, check the package name(s) and component name in your profile and verify that the names has been entered correctly.