The following errors could occur when using Knox Configure admin console.
This section of the guide helps you identify the cause of error and recommends troubleshooting tips to assist you in resolving the error.
General portal related errors
Portal related errors can occur when registering devices, profiles and apps using the Knox Configure admin console.
Possible system errors could occur as a result of the following: Invalid file formats, exceeding the maximum file size , invalid/ missing entries, or invalid URLs.
Device related portal errors can occur when registering devices using the Knox Configure admin console.
Possible system errors could occur as a result of invalid or duplicate devices in the CSV file , invalid IMEIs/SNs, duplicate device uploads and unverified device uploads.
Profile or user errors can occur when the profile content is duplicated, unregistered, or has improper device configurations on the Knox Configure admin console. Other possible causes could be invalid source URLs, invalid permissions, and compatibility issues.
Portal side license errors can occur for a variety of reasons, including: an expired license, terminated licenses, or Samsung License server connection issues.
|Code||Cause of Error||Troubleshoot|
|4000||Invalid license key.||
The license key is invalid. Ensure you are entering a valid license key.
|4001||The license is not activated.||The license key is not activated. Activate the licence and re-launch the Knox Configure.|
|4002||The license ID is null.||The license key ID is empty.|
The specified license is not allowed to be registered in Knox Configure. Check the product type of the license.
|Ensure you are entering a Knox License Management (KLM) key. Obtain and use different licence key and re-launch Knox Configure.|
|-||Failed to add license (%s).||A system error occurred. Try to add the license again. If the problem persists, contact Samsung.|
|4092001||Failed to update license (%s).||A system error occurred. Try to update the license again. If the problem persists, contact Samsung.|
|4221||The license is already registered.||The license key has already been activated. Obtain and use a different licence key and re-launch Knox Configure. To purchase new licenses, contact firstname.lastname@example.org.|
|4002008||The device count has exceeded the license quantity||You do not have enough licenses to enroll all of your devices. Go to the License tab and check your total license count and the number of licenses already activated. If the problem persists, contact Samsung.|
|4003000||The license in the profile has expired.||The license key associated with the profile has expired. If you are using a trial key generated from the Knox Partner Portal, you can check your expiration date from License Keys. Log in to the Knox Partner Portal and see Knox licenses for more information.|
|4042007||The license assigned to this profile could not be found.||
A license was removed from Knox Configure during the device enrollment process. Try the following:
|4041||The license ID is invalid.||A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung.|
|4000412||The license in the profile is duplicated.||The license key you are trying to enter has already been uploaded to Knox Configure. You do not have to upload the license key every time you create a new profile. Once you have uploaded a license key, you can assign the license to all profiles. If the problem persists, contact Samsung.|