- Basics
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
On this page
- 51010: Error <Configuration item>
- 700100: Internal server error
- 700102: Error with profile schema
- 700106: Network error
- 700114, 700115: Certificate error
- 700116: Dangerous permissions error
- 700117: Failed to apply policy
- 700118: Remove admin failure
- 700119, 61012: Failed to communicate with KC agent
- 700120: Dynamic push received before enrollment done
- 61011: Failed to get serial number from device
- 61012: No response received from KC agent
- 700104, 700105: Agent response failure
- 800000: Signature verification error
- 800001: General script error code
- 800002: Policy fetch error
- 800100: Enterprise Billing error
- 800101: Restriction error
- 800102: APN Management error
- 800103: VPN error
- 800104: Shared device error
- 800105: Security setting script error
Error 51010: Error with <Configuration item>
Cause
There is a file or profile setting error.
Device message
Configuration Failed. An error occurred while configuring the device. Contact your IT admin or retry the configuration activity.
Log message
An error occurred with <API name> <application name> <content file name> in your profile. Check the profile configuration and retry.
Troubleshoot
- In the Knox Configure Portal, go to the Devices tab.
- Select the wearable device +experiencing the failure.
- Click Actions > View log. The log displays the error content (e.g. <API name: addContentShortcutIcon>, <content file name: abc.jpg>).
- Review the configuration file or setting experiencing the error. Ensure you have entered the correct file type or setting for that particular field.
- Factory reset the wearable device and try enrolling it again.
700101: 700100: Internal server error
Cause
The wearable device failed to connect to the Knox Configure agent due to a internal server error.
Device message
An error occurred while configuring the device. Contact your IT admin or retry.
Log message
Device internal error. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Troubleshoot
A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung.
700102: Error with profile schema
Cause
The profile enrollment schema is incorrect or corrupted.
Device message
An error occurred while configuring the device. Contact your IT admin or retry.
Log message
An error occurred with <API name> <application name> <content file name> in your profile. Check the configuration items in your profile and retry.
Troubleshoot
A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung.
700106: Network error
Cause
There is an error with your network.
Device message
An error occurred while configuring the device. Contact your IT admin or retry.
Log message
Device enrollment error. Check the device network environment and retry. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Troubleshoot
A system error occurred. Check your network requirements and then refresh the page and try again. If the problem persists, contact Samsung.
700114: 700115: Certificate error
Cause
There was an error when trying to store or retrieve the server certificate.
Device message
An error occurred while configuring the device. Contact your IT admin or retry.
Log message
Device enrollment error. Check the device network environment and retry. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Troubleshoot
A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung.
700116: Dangerous permissions error
Cause
An error was generated when granting a dangerous permission exception.
Device message
An error occurred while configuring the device. Contact your IT admin or retry.
Log message
Device enrollment error. Check the device network environment and retry. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Troubleshoot
A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung.
700117: Failed to apply policy
Cause
There was an error when applying a policy to a wearable device.
Device message
An error occurred while configuring the device. Contact your IT admin or retry.
Log message
Device enrollment error. Check the device network environment and retry. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Troubleshoot
A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung.
700118: Remove admin failure
Cause
An error occurred when setting the remove admin attribute to false.
Device message
An error occurred when configuring the device. Contact your IT admin or retry.
Log message
Device enrollment error. Check the device network environment and retry. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Troubleshoot
A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung.
700119: Failed to communicate with KC agent
Cause
A network error occurred when attempting to communicate with the Knox Configure agent.
Device message
An error occurred while configuring the device. Contact your IT admin or retry.
Log message
Device enrollment error. Check the device network environment and retry. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting .
Troubleshoot
A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung.
700120: Dynamic push received before enrollment done
Cause
A push policy took place before enrollment completed.
Device message
An error occurred while configuring the device. Contact your IT admin or retry.
Log message
Device enrollment error. If the problem persists contact Samsung and provide a device log.
Troubleshoot
Device enrollment error. If the problem persists contact Samsung and provide a device log.
61011: Failed to get serial number from device
Cause
This is not a commercial device OR there is a problem in the wearable device's system.
Device message
Gear not configured. Try again or the problem continues, contact your IT admin.
Log message
Device enrollment error. If the problem persists contact Samsung and provide a device log.
Troubleshoot
Device enrollment error. If the problem persists contact Samsung and provide a device log.
61012: No response received from KC agent
Cause
No response received from KC agent.
Device message
Configuration Failed: An error occurred while configuring the device. Contact your IT admin or retry.
Log message
Configuration Failed: An error occurred while configuring the device. Contact your IT admin or retry.
Troubleshoot
Check network environment and retry. If the problem persists contact Samsung after obtaining a device log.
800000: General script error code
Cause
General script error code. The system failed to execute the script code.
Device message
Configuration Failed: An error occurred while configuring the device. Contact your IT admin or retry.
Log message
Device configuration error. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Troubleshoot
If the problem persists, contact Samsung after obtaining the device log.
800001: Signature verification error
Cause
Signature verification error. The system failed to verify the script code content.
Device message
Configuration Failed: An error occurred while configuring the device. Contact your IT admin or retry.
Log message
Device configuration error. If the problem persists, contact Samsung and provide a device log.
Troubleshoot
If the problem persists, contact Samsung after obtaining a device log with the problem description.
800002: Policy fetch error
Cause
Policy fetch error. The system failed to get the script policy from server.
Device message
Configuration Failed. An error occurred while configuring the device. Contact your IT admin or retry.
Log message
Device configuration error. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Troubleshoot
A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung.
800100: Enterprise Billing error
Cause
The system failed to execute the enterprise billing script code.
Device message
Configuration Failed. An error occurred while configuring the device. Contact your IT admin or retry.
Log message
Device configuration error. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Troubleshoot
A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung.
800101: Restriction error
Cause
The system failed to execute the restriction script code.
Device message
Unable to enroll device. The enrollment couldn't be finished. Contact your IT admin or retry.
Log message
Device enrollment error. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Troubleshoot
A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung.
800102: APN management error
Cause
APN Management error. The system failed to execute the APN management script code.
Device message
Unable to enrol device. The enrollment couldn't be finished. Contact your IT admin or retry.
Log message
Device enrollment error. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Troubleshoot
A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung.
800103: VPN error
Cause
VPN script error. The system failed to execute the VPN script code.
Device message
Unable to enroll device. The enrollment couldn't be finished. Contact your IT admin or retry.
Log message
Device enrollment error. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Troubleshoot
A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung.
800104: Shared device error
Cause
Shared device error. The system failed to execute shared device script code.
Device message
Unable to enrol device. The enrollment couldn't be finished. Contact your IT admin or retry.
Log message
Device enrollment error. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Troubleshoot
A system error occurred. Refresh the page and try again. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
800105: Security setting script error
Cause
Security setting script error occurred.
Device message
An error occurred while configuring the device. Contact your IT admin or retry.
Log message
Device enrollment error. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
Troubleshoot
A configuration phase error occurred. If the problem persists, contact Samsung and provide a device log to assist with troubleshooting.
