Menu

Set the XCover key to trigger a camera scan on a Verizon XCover Pro device

NOTE—If your devices are enrolled in WP-C mode, ensure that the Knox Service Plugin version in your EMM is 1.2.74 or higher before following the instructions below.

On Verizon XCover Pro devices, the XCover key is mapped to Verizon PTT (Push to Talk). This prevents the device from triggering a camera scan when the user presses that key.

There are two ways to resolve this:

Disable the Verizon PTT key mapping on a single device before installing Knox Capture

This procedure describes how to disable the Verizon PTT key mapping on a Verizon XCover Pro device. Perform this procedure before installing Knox Capture on the device.

This procedure is useful if you're still in the process of testing Knox Capture on a device. If your goal is to configure a group of Verizon XCover Pro devices, see Set the XCover key to trigger a camera scan on a group of Verizon XCover Pro devices instead.

NOTE—This procedure assumes that you have not installed Knox Capture on the device.

  1. On the device, tap SettingsAdvanced featuresXCover Key and switch off Verizon PTT.
  2. Install Knox Capture.

    During installation, Knox Capture trigger is automatically assigned to the XCover key's Press action. You can verify this by going to SettingsAdvanced featuresXCover Key.

Set the XCover key to trigger a camera scan on a group of Verizon XCover Pro devices

This procedure describes how to use your EMM to disable the Verizon PTT key mapping on Verizon XCover Pro devices and program the XCover key to trigger a camera scan.

In this procedure, Knox Manage is used to illustrate the steps, but the steps are similar for other EMMs.

NOTE—This procedure assumes you've set up Knox Service Plugin (KSP) with your EMM and that Knox Capture is installed on the devices.

  1. On your EMM console, open the Knox Service Plugin policies.

    To do this in the Knox Manage admin portal, add or modify an Android Enterprise profile. Then, in the Samsung Knox menu, select Knox Service Plugin.

    For information on how to open the Knox Service Plugin policies on a different EMM, refer to your EMM's documentation.

  2. Under Device-wide policies, enable Enable device policy controls.

  3. Under Device Key Mapping (Premium), do the following:

    1. Enable Enable Key Mapping Controls.
    2. Disable Enable PTT/Side Key Mapping for Microsoft Teams.
    3. For Package Name, enter com.samsung.android.app.smartscan.
    4. For Intent for Key press, enter com.samsung.android.knox.intent.action.PTT_PRESS.
    5. For Intent for Key release, enter com.samsung.android.knox.intent.action.PTT_RELEASE.
    6. Disable Enable Key Mapping to Launch & Exit applications.

  4. Assign and apply the configured profile to the Verizon XCover Pro devices.
  5. Verify that the configuration was applied successfully:
    1. Launch the KSP app on one of the devices, and tap Apply policies.
    2. On the device, open Settings > Advanced features and verify that the XCover Key is disabled (grayed out).

Pressing the XCover key now triggers a camera scan.

Back to FAQs