- Basics
- About Knox
- Knox licenses
- Knox white paper
- Sign up for Samsung Knox
- Latest release notes
- General Knox FAQ
- General Knox KBAs
- Submit a support ticket
- User Acceptance Testing
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Knox Mobile Enrollment
- Knox Configure
- Introduction
- Get started
- How to guides
- Manage licenses
- Release notes
- Provide feedback
- Troubleshoot
- Wearables
- FAQ
- KBAs
- Knox Capture
- Welcome
- Overview
- How-to guides
- Manage licenses
- Scanning profiles
- Apps and activities
- Scan engine settings
- Keystroke output and data formatting
- Export configuration and deploy through EMM
- Set the camera scan trigger
- Connect a hardware scanner
- Configure the output path
- Check a configuration in test mode
- Use intent output
- Knox Capture AR
- Get started
- How-to videos
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Capture Scandit Edition
- Introduction
- How it works
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Create a new profile
- Assign profiles to groups and organizations
- Enroll devices
- Shared Android device quickstart
- Non-shared Android device enrollment quickstart
- Android Management API device enrollment quickstart
- Apple User Enrollment quickstart
- View device information
- Apply profiles to organizations
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Complete device management
- Delete devices
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- Start and stop blinking reminder
- Lock and unlock devices
- Send relock timestamp
- Update or disable offline lock policy
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Knox Guard REST API
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
On this page, you'll find answers to the most common questions that new customers have about Knox Capture.
General
Why is my Bluetooth hardware scanner not working even though it is paired?
If you have a Bluetooth hardware scanner paired but it is still not working, this could be due to insufficient Bluetooth permissions on your device. Please confirm that the permissions allow connection to the hardware scanner.
How do I know if this app is right for my enterprise?
Knox Capture supports a variety of use cases, and works best when paired with an EMM for deployment, configuration, and license activation. A dedicated app manager, like an IT admin, is required to configure Knox Capture for business apps.
How do I install Knox Capture?
You can install Knox Capture from the Play Store. To install Knox Capture on multiple managed devices, use Managed Google Play in an EMM console. For more information on deploying and configuring Knox Capture across a device fleet, see Deployment.
How do I enforce Managed mode on enterprise devices
Managed mode is automatically applied when Knox Capture is configured and deployed through an EMM console. For details on deploying the app in Managed mode, see Deployment.
License
Do I need a license to start using Knox Capture?
No license is required to try Knox Capture. To try it for free, download the app from Google Play and configure scan settings according to the IT admins: Get started tutorial. The free version of the app provides up to 100 scans per device.
How many scans can I make with the free version of the app?
The free version of Knox Capture allows 100 free scans per device.
How do I get a license for Knox Capture?
After 100 free scans, customers will need a valid Knox Suite license in order to continue using Knox Capture. For information on obtaining a Knox Suite license, refer to the Manage license page.
How do I get a trial license for Knox Capture: Scandit Edition?
If you are using Knox Capture: Scandit Edition, refer to the Manage license page in the Scandit Edition section for more information.
How do I upgrade from a trial license to a full license?
Knox Capture uses the standard Knox licensing model. For information on license keys and purchase options, refer to Knox licenses.
How do I activate my Knox Capture license?
To activate the license, paste the license key into the provided field in your EMM's App Config dialog. For more information on license activation, refer to Activate your license. For more information on configuring the app in the EMM console, refer to Deployment.
How can I tell if my license has expired?
If the trial or paid license has expired, or if the 100 free scans have been consumed, a notification displays on the home screen of the Knox Capture app with information on how to purchase or re-activate a license.
