Manage your license

This section describes several methods to activate and deactivate your Knox Capture license.

Activate your license

There are two ways to activate your Knox Capture license:

Through your EMM

To activate a license through your EMM:

  1. Open the application configuration dialog for Knox Capture in the EMM console. In a typical EMM console, the app configuration (or App Config) screen opens as a pop-up window or modal.
  2. Paste the key within the license field. Optionally include the Knox Capture scanning configuration as well. Refer to Deployment for more information.
  3. Save the configuration.

Through the License menu

NOTE—The License menu only appears in Admin mode. To learn more about Admin and Managed modes, see App modes.

To activate a license through the License menu:

  1. On the home screen, tap the more actions icon, then select License.
  2. Under Enter Knox Capture license, tap the text field.
  3. A popup appears prompting you to enter your Knox Capture license key. After you’ve entered the license key, tap Done.

The license screen then confirms your license is active. Note that you cannot launch the menu again until your Knox Capture license expires, to prevent the license from being overwritten.

Uninstalling the Knox Capture app automatically deactivates the license. If you install Knox Capture again, you must re-enter the license key in the License menu.

Deactivate a license

NOTE—If a device is inactive for 180 days, its Knox Capture license seat is automatically released. If Knox Capture records activity on the device after 180 days have elapsed, the server automatically handles reactivation.

Knox Capture offers the following ways to deactivate your license:

NOTE—Performing a factory reset on a device does not automatically deactivate its Knox Capture license.

Using the Device Deactivation tool

Like Knox Platform for Enterprise and Knox Suite license keys, Knox Capture license keys can be deactivated using the Device Deactivation tool in your Knox dashboard. Note that you need a list of device IMEIs to either deactivate or keep.

For steps on how to access and use the Device Deactivation tool, see How to disassociate a device from a Knox Platform for Enterprise license key.

Through your EMM

If you activated your license through app configuration in your EMM, you can use one of the following methods to deactivate your license:

  • Push an uninstallation command for the Knox Capture app. Once the device receives the command, the Knox Capture app is removed and its license seat is unassigned.
  • Edit the license field in the Knox Capture app configuration. On the app configuration screen in your EMM, replace the existing license key string with
    and save your changes. Once the Knox Capture agent detects the new string, the license is deactivated.
    WARNING — Before editing the license field, verify whether you are targeting the correct devices in your EMM. Failure to do so may cause all your devices to be unenrolled from Knox Capture.
  • Unenroll the device from your EMM. Doing so forces an app uninstallation and releases the device's license seat.

By uninstalling the Knox Capture app

To manually deactivate the license seat for a device, simply uninstall the Knox Capture app. The license agent then releases the associated seat for usage.

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