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Connect a hardware scanner

Before performing the following steps, ensure the Hardware scanner option under Scanner type is enabled in your scanning profile.

Hardware scan toggle

For Bluetooth scanners

  1. On the Knox Capture main page, next to Profiles, tap the more actions menu icon.
  2. Select Connect scanner.
  3. On the Connect scanner screen, select Pair new device.
  4. If Bluetooth is turned off, you're prompted to turn it on. Afterwards, the Bluetooth connection panel appears. You can use this panel to connect to the scanner or navigate to the device settings to connect.
  5. A popup then appears asking the user to confirm whether they want to use the paired device for scanning with Knox Capture. Select Yes.
  6. NOTE — If you close the popup without confirming, you must unpair and re-pair the scanner before you can use it with Knox Capture.

To remove a Bluetooth scanner, tap the gear icon next to the scanner and select Remove as a scanner. If you don't want to see the scan confirmation popup from Knox Capture again, select Unpair instead.

For USB scanners

  1. On the Knox Capture home page, next to Profiles, tap the more actions menu icon.
  2. Select Connect scanner.
  3. On the Connect scanner screen, select Simply plug in new scanner.
  4. A popup is displayed asking whether you want to use the device for scanning. Select Yes to confirm the connection.
  5. NOTE — If you close the popup without confirming, you must disconnect and reconnect the scanner before you can use it with Knox Capture.

To remove a USB scanner, tap the gear icon next to the scanner and select Remove as a scanner.

Test a scanner

You can also test your scanner in Test mode. If any app has the Hardware scanner setting enabled, the Test apps screen shows your connected scanners under the apps.

If no hardware scanner is connected, the blue test overlay displays "Data source: No device connected". This message is not shown if a data source is identified or a hardware scanner is connected.

See Check a configuration in test mode to learn more.