- Basics
- About Knox
- Knox licenses
- Knox white paper
- Sign up for Samsung Knox
- Latest release notes
- General Knox FAQ
- General Knox KBAs
- Submit a support ticket
- User Acceptance Testing
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Create a new profile
- Assign profiles to groups and organizations
- Enroll devices
- Shared Android device quickstart
- Non-shared Android device enrollment quickstart
- Android Management API device enrollment quickstart
- Apple User Enrollment quickstart
- View device information
- Apply profiles to organizations
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Knox Guard REST API
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
View and manage your venues
The Venues page, accessible by clicking Venues in the left navigation pane, lets you see all information associated with your venues. See details about a venue's status, see them on a map, and edit or delete them here. You can also define and manage zones for your venues.
Venue status
At the top of the page, a Venue status section is shown with the number of rejected venues and the number of venues that are pending verification.
Depending on which stage of the setup process you're in for each venue, you may see them in the following states:
- Saved — You haven't yet submitted the venue for processing.
- Submitted — The venue has been submitted to a Samsung admin for processing.
- Processing — The Samsung admin is reviewing your venue.
- Rejected — Edits are required for your venue before you can submit it for processing again.
- Pending verification — The Samsung admin created an IMDF file from your venue, and needs you to verify that it's correct.
- Returned — You resubmitted your venue for processing, and it's awaiting review from a Samsung admin.
- Published — You verified the venue and published it. Real-time location data can now be seen on the console.
- Updated — You made some edits to your venue, but you haven't resubmitted it for processing yet.
For details about the status of a specific venue, hover over its STATUS in the venue list.
Use the map
You can take the following actions on the map:
- Zoom — Double-click the map to enlarge it. You can also scroll or click in the bottom-right corner of the map to zoom in or out.
- Pan — Click and drag anywhere on the map to move it.
-
Change view — Click
to switch to satellite view, or click
to switch to map view.
View the venue list
Underneath the map, a list of your venues is shown. The list contains the following information about each venue:
- VENUE NAME — The friendly name given to the venue during creation. If the venue has been processed, you can click the name to see
- ADDRESS — The address of the venue.
- BUILDINGS — The number of buildings associated with the venue.
- STATUS — The current status of the venue. Refer to Venue status for more details.
- CREATED — The date when the venue was first created.
You can also click a venue to see more details about it, including information about the last known locations of its devices and its associated immovable assets. To download a CSV of either the device or immovable assets list, click the respective tab, then click ACTIONS > Download as CSV.
Manage zones for a venue
The real-time location service supports zone creation, which lets you define zones in a published venue. For example, if your retail store has different departments, you can mark the boundaries of each department on the floor plan.
To manage your zones using the editor:
- On the Venues page, select a published venue.
- Click Actions > Manage zones.
- In the dialog that opens, click Edit .
- The zone editor opens. Select a building, then select the floor to edit zones for.
If you previously defined zones, you can choose to deactivate or edit zones. Otherwise, you're only able to edit zones. Once you save your changes, they're immediately reflected in the real-time location service. You won't need to get your venue reviewed by a Samsung admin.
Deactivate a zone
In the zone editor, click ZONE DEACTIVATION. A list of zones associated with the floor plan you selected is shown. On the floor plan, hover over a zone to see its name.
You can enable or disable individual zones according to your needs. Disabled zones are ignored by the real-time location service, and aren't shown on the Venues or Analytics pages.
When you're finished, click SAVE.
Edit zones
In the zone editor, click EDIT ZONES. A toolbar is shown with options to create a zone, delete a zone, and edit the name of a zone. You can use your mouse scroll wheel or the + and — buttons in the bottom-right corner to zoom in and out of the floor plan.
In the bottom-left corner, a color key indicates the zone colors and what they represent:
- Blue — A zone that currently exists on the floor plan.
- Red — The zone is marked for deletion, and will be deleted after you save your changes.
- Green — A new zone to be added to the floor plan after you save your changes.
- Grey — A zone that has been deactivated.
To create a new zone:
- In the toolbar, click
. The cursor changes to a green pencil when you hover inside the floor plan, and a red pencil when you hover outside of the floor plan. You can only create a zone while the pencil is green.
- Click an area of the floor plan to mark a point. This point acts as the corner of the zone, and you can click to mark additional points around the zone to create a boundary. When you're done, close the zone by marking a point next to your first one.
- In the dialog that opens, enter a name for your new zone. Then, click OK.
Your new zone is then marked in green on your floor plan. In the bottom-right corner, click SAVE to confirm your changes.
To delete a zone:
- In the toolbar, click
.
- Click the zone you want to delete. Its color changes to red, indicating that it's marked for deletion.
- In the bottom-right corner, click SAVE to confirm the deletion.
To edit the name of a zone:
- In the toolbar, click
.
- Click the zone you want to edit the name of.
- Enter the new name for the zone, then click OK .
- In the bottom-right corner, click SAVE to confirm the name change.
Update a venue
After your venue is approved by a Samsung admin, you can choose to update it anytime.
- On the Venues page, select a venue.
- Click ACTIONS, then Edit venue.
- Click EDIT to proceed with the edits. If you make any changes, your venue needs to be processed by a Samsung admin again.
Venue updates might include:
- Adding new buildings
- Adding new floors
- Adding new floor plans
Delete a venue
Make sure you identify the right venue to delete, as deleted venues and any information associated with them can't be recovered.
- On the Venues page, select a venue.
- Click ACTIONS, then Delete venues.
- A dialog asks you to confirm whether you want to proceed with the deletion. To continue, click DELETE.