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Knox Asset Intelligence v1.39 release notes — June 16, 2021

Remote device log collection

Device debug log in console

Starting from Knox Asset Intelligence 1.39, IT admins can now request device logs directly from enrolled devices in the Knox Asset Intelligence console.

These device logs are tracked on your dashboard and can be used to troubleshoot issues quickly, avoiding the need for device user interaction. Log files are saved for 30 days and can be redownloaded as necessary.

For more information, see Collect device logs.

Daily Wi-Fi connectivity insights

You can now see the current day's Wi-Fi disconnection events on your dashboard. Before Knox Asset Intelligence 1.39, only Wi-Fi events from the previous day and older were available.

Use information about current Wi-Fi connectivity issues to quickly troubleshoot and avoid any business disruptions that could occur due to disconnections.

See Data refresh cycles to learn when each type of device data is refreshed.