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Knox Asset Intelligence 22.08 release notes — August 17, 2022

This Knox Asset Intelligence release contains several improvements, including upgrades to the agent, new dashboard charts, and custom admin roles.

Device diagnostics

In this release, a new Diagnostics menu is available in the Knox Asset Intelligence agent. After tapping Diagnostics, device users can select Wi-Fi to send certain commands and test for IP/DNS server network latency issues. They can also select Battery to view a comprehensive list of battery information, such as its state of health and charging status.

To streamline the troubleshooting process, device users can send error reports from either of the menu categories.

See Use the agent app to learn more.

Improvements to agent Device status menu

Previously, the Knox Asset Intelligence agent featured a Device status menu that displayed device, battery, and Wi-Fi information.

With the introduction of device diagnostics in this release, the Device status menu is reworked to show only device information. Additional data points, such as the Android security patch level, screen display resolution, display density in DPI, the Wi-Fi MAC address, and the Bluetooth address are also available.

New dashboard charts

The following section describes four new dashboard charts available on the Knox Asset Intelligence dashboard.

Groups with app issue events

Groups with app issue events lists the 5 groups with the highest number of reported app issues, the number of impacted apps associated with those issues, and the number of unique impacted devices. In the app drill down view, you can also click View all under the number of impacted groups to view a full list of groups beyond the top 5 that were impacted by app issues.

Groups with app issue events dashboard chart

Refer to App issues for more details.

Groups with low battery events

Groups with low battery events shows the 5 groups reporting the highest numbers of unique devices and low battery events. You can also click Arrow icon to view a full list of groups that reported low battery events.

Groups with low battery events dashboard chart

Groups with low battery devices at shift start

Groups with low battery devices at shift start helps you identify which devices weren't sufficiently charged before the start of a shift. This chart displays the 5 groups with the highest number of devices with a battery level lower than the set threshold at the start of a work shift.

Groups with app issue events dashboard chart

To learn more, see General battery charts.

Knox Service Plugin status

To aid in troubleshooting enrollment issues, this release adds a dashboard chart to provide visibility into the deployment status of your Knox Service Plugin (KSP) policies. The dashboard lets you see how many of your devices have KSP installed, which profiles were successfully applied, and which profiles failed to apply.

Knox Service Plugin status dashboard chart

The expanded view displays several valuable data points like the KSP app version, profile name, whether the profile policies were successfully applied, and a link to view or download the full policy schema file sent to the device. If the policies were not successfully applied or were only partially applied, you can also view or download a policy report to help you troubleshoot further.

IMPORTANT — By default, the KSP status chart is disabled on your dashboard. You can enable it in the dashboard settings.

See Knox Service Plugin status for more information.

Improvements to custom admin roles

Previously, Knox Asset Intelligence admins could only have pre-defined roles. Each role had fixed permissions, and super admins could not edit them at a granular level.

Starting from 22.08, custom roles and permissions are now supported. Admins with the Manage roles permission can create and edit roles, and select which permissions those roles have.

IMPORTANT — Admins with the Manage roles permission can give any permission to any admin, regardless of whether they have that permission or not.

Refer to Invite and manage admins for more details.

Auto-OOBE enrollment

Prior to the 22.08 release, devices enrolling in Knox Asset Intelligence through out-of-box experience (OOBE) automatically started enrollment once its reseller upload was approved by an admin.

Now, a new option to automatically enroll reseller-uploaded devices is available in the console. This option, available in the Resellers and Devices menus or when you approve a single upload from a reseller, must be selected for enrollment to start automatically during OOBE.

Auto-enrollment option

For more information, see Enroll devices.

Improvements to event thresholds

The following section outlines a number of additions and improvements made to the dashboard settings in the 22.08 release.

The NETWORK and BATTERY thresholds now feature a Recommended network threshold option. The thresholds are calculated based on an internal statistical model. This option is only available once Knox Asset Intelligence has collected enough network and battery data from your devices. If you enable the recommended values and save your changes, the existing threshold values are overridden for all admins in your tenant.

Recommended network thresholds setting

App thresholds

A new APP category is available, which lets you define what high battery consumption and high network usage events are on your devices. If an app consumes more than the defined battery amount on a device per day, a battery consumption event is logged. Similarly, if an app consumes more than the defined Wi-Fi and mobile data amount on a device per day, a high network usage event is logged and shown in the relevant dashboard charts.

App threshold settings

Battery thresholds

Additionally, a Low battery at shift start threshold is available under TODAY'S ISSUES. You can also define thresholds for battery state of health, low battery events, battery drain events, and charge events under BATTERY. An insight appears on the relevant dashboard chart once the number of reported events exceeds the set threshold. To support these changes, the email preferences menu now includes an option to send email alerts for battery-related issues.

App threshold settings

Improvements to work shifts

Knox Asset Intelligence can now calculate work shifts by checking for managed app usage in the foreground every 10 minutes. A work shift starts when a designated managed app is launched, and the shift ends after 2 hours elapse without any reported foreground usage from the app.

Managed app work shift settings