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Battery status

How it works

Knox Asset Intelligence provides a granular view of your devices' battery life, enabling you to proactively manage battery-related issues before business disruptions occur. Easily monitor the working time of your devices using the following four battery states:

  1. Low battery — The device's battery level is below the low battery threshold.
  2. Charging — The device is connected to a battery charger.
  3. Consuming — The device is discharging its battery.
  4. Full charged — The device's battery is fully charged.

Battery data collection is triggered when a low battery event or charging event occurs — for example, whenever the device is connected to a battery charger — or if a certain amount of time has elapsed since the last collection. When a device's battery reaches 100%, Knox Asset Intelligence reports the state as Full charged. You can configure the time duration on the Knox Asset Intelligence console. Refer to Dashboard settings for more details.

Module views

Dashboard chart

Battery status dashboard widget

The Battery status chart is separated into four battery states, and the number of devices currently in each state — see How it works earlier on this page for a description of each state. The Low battery and Full charged statuses include the average remaining time left on the devices' batteries.

The last time the data was refreshed in your time zone is shown in the bottom-right corner. To refresh the battery status data, click Refresh icon next to the refresh time.

Click Arrow icon to move to a list of devices, which includes information such as the current battery status, battery state of health (SOH), and the remaining time left on the battery. For certain devices that seem to be consuming abnormal amounts of data, you can select them and click REQUEST DEBUG LOG to generate device logs for troubleshooting.

Expanded view

Battery status expanded view

In the expanded view, a list provides battery-related details on each device. However, for devices in the Charging state, the remaining battery time is replaced with battery charging indicator.

The device list includes the following:

  • DEVICE ID — The IMEI/MEID or serial number of the device. This info is only shown when viewing events by access point.
  • DEVICE GROUP — The name of group the device belongs to.
  • MODEL — The model of the device.
  • OS VERSION — The Android version the device is currently running.
  • BATTERY STATUS — The status of the device's battery, and its current battery level.
  • BATTERY SOH — The device's battery state of health.
  • BATTERY REMAINING TIME — The remaining time on the device's current battery charge.

In the search bar above the list, you can search for a group name to filter for devices in that group. Click Filter icon to show the filter panel, where you can sort data by specific parameters. Information in the list is filtered according to the parameters you specify in this panel.