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Manage devices

TIP — In the search bar at the top, enter a device IMEI to view the device's info across all the Knox services it's enrolled in.

Device information

The Devices tab in the sidebar of your Knox Asset Intelligence console is where you can perform all device-related actions.

Knox Asset Intelligence device list

The device list contains the following information. The table can be customized by clicking Menu icon and selecting table columns to display, up to a maximum of 7.

  1. DEVICE ID — The device's unique identifier.
  2. DEVICE GROUP — The name of the group the device belongs to.
  3. MODEL — The device's model code.
  4. STATUS — The current status of the device.
  5. PERMISSIONS — Indicates whether the device user has granted location permissions. If the device does not have location permissions, you can send a permission notification by clicking ACTIONS > Send permission notification.

    IMPORTANT — If your devices are running Android 12 or higher, permissions are granted differently based on your device management mode.

    For device owner (DO) deployments, EMMs can pre-grant location permissions during enrollment.

    For work profile on company-owned device deployments, device users must manually grant location permissions through an alert in the notification panel before Knox Asset Intelligence can collect location data from the device. If the user denies location permissions, then Wi-Fi and location data can't be collected from their device.

  6. BATTERY STATUS — The device's current battery status.
  7. BATTERY SOH — The overall health of the device's battery.

Click a DEVICE ID to bring up a sliding panel with extended details, including a device summary, app, battery, and Wi-Fi connection information, as well as device logs. If a device hasn't reported new data to the Knox servers yet, you might not see some of these details in the console. As an example scenario, app information would be unavailable for a device if said device hasn't reported any app usage data. You can also search for a device or group by entering a device ID or group name in the search bar.

Uploads

The Uploads tab shows any Samsung devices you've purchased from a reseller, after the reseller uploads them to your console. On this tab, you can approve the uploads and add the devices to your device list. Ensure you've registered your reseller in the Knox Asset Intelligence console beforehand.

Device groups

Knox Asset Intelligence offers a GROUPS tab where you can view and manage your device group information.

Device groups tab

The GROUPS list displays the following info:

  1. DEVICE GROUP — The name of the device group. Click a group name to open a sliding panel with fields to edit the group description and the list of managers.
  2. DESCRIPTION — A short phrase describing the group. For long descriptions, hover over the truncated description to see the full text.
  3. DEVICE COUNT — The number of devices in the group. Click a number to go to a filtered list of devices belonging to that group.
  4. MANAGERS — The number of managers assigned to the group, who are admins with permission to manage groups. Managers can receive alert emails when Wi-Fi or app stability events exceed the thresholds set for the device group.
  5. MODIFIED — The date and time the group was last edited.

There are two ways to upload device group information to Knox Asset Intelligence:

IMPORTANT — If you use both methods to upload device group information, the EMM group information supersedes the CSV upload.

Using existing group IDs from an EMM

For organizations using VMware Workspace ONE UEM

CAUTION — If you modify or delete a group in your EMM after uploading a CSV file, your Knox Asset Intelligence group data may be affected.

Knox Asset Intelligence supports dynamically-generated group IDs, also referred to as lookup fields, that simplify the group syncing experience between Knox Asset Intelligence and VMware Workspace One UEM. Workspace ONE UEM provides lookup values that can be used instead of static group ID values, which represent an element of the device or user that you might not normally have access to.

Custom lookup fields in VMware Workspace ONE UEM

For example, you might want to group several Galaxy XCover Pro devices together in Knox Asset Intelligence. Instead of creating a dedicated group in Workspace ONE UEM, you can select device model as a lookup field to find all XCover Pro devices in your fleet, which then auto-syncs to Knox Asset Intelligence as a device group.

Refer to VMware's documentation for a full list of supported lookup values.

TIP — You can also create Custom Lookup Fields using regular expressions, which let you assign friendly names to your lookup fields. Learn more in the VMware documentation.

On the Workspace ONE UEM console, once you define a standard or custom lookup field for group IDs, enter it in the Application Configuration menu for the Knox Asset Intelligence agent. Doing so sets the lookup field as a dynamically-generated group ID for each device. Note that the application configuration is pushed through Managed Google Play.

Application configuration screen in VMware Workspace ONE UEM

Once the application configuration is pushed to the enrolled devices, the Knox Asset Intelligence agent receives the group ID through VMware Hub and automatically assigns the device to the designated group. You can then see the device group and assignment on the Knox Asset Intelligence console.

Knox Asset Intelligence device group

For organizations using other EMMs

In other EMMs that don't support lookup fields, you can manually enter group IDs in the application configuration section.

Through a CSV upload

If your devices aren't grouped through an EMM or you prefer to manually define your device groups, you can upload a CSV file containing device IDs and group names to the Knox Asset Intelligence console.

To group devices:

  1. In the left sidebar of your Knox Asset Intelligence console, click Devices.
  2. On the Devices screen, select the GROUPS tab.
  3. To the right of the search bar, click GROUP DEVICES.
  4. On the Device grouping screen, download the CSV template. Enter a device IMEI and a venue name per line in the template (up to a maximum of 10,000 devices), then save your file.
  5. Under Select .csv file*, click BROWSE to locate your CSV file in the file explorer.

    Device grouping CSV upload screen

  6. After selecting your file, click SUBMIT.

If one or more of your devices can't be enrolled, a notification is shown in the top-right corner with a download link to a CSV file containing error details.