Knox Asset Intelligence FAQ

Knox Asset Intelligence is a service designed to help enterprises monitor real-time usage of their assets, providing more visibility into day-to-day operations. Data-driven and actionable insights allow IT admins to predict as well as prevent device issues before business disruptions occur.

The Knox Asset Intelligence service collects and consolidates data on business app stability, device battery status, and Wi-Fi connectivity. You can also locate your devices with GPS-level accuracy, and send device alerts for easy asset retrieval.

All collected data is visually represented on your Knox Asset Intelligence dashboard. For a comprehensive list of features, see Data modules.

To use Knox Asset Intelligence, you'll need:

• A Samsung Knox account
• A Knox Suite license key

Knox Asset Intelligence is included in Knox Suite, our bundle of enterprise mobility solutions. The trial license gives you access to all Knox Suite products and their features, including the Knox Asset Intelligence console.

To set up your Knox Asset Intelligence trial, start the tutorial.

After your trial license key expires, obtain a commercial license key from a Knox reseller to continue using Knox Asset Intelligence and Knox Suite.

On the Knox Asset Intelligence admin console, go to the License tab to generate a trial license key or enter an existing key. The license is automatically consumed as soon as you enroll a device.

No. Once your license expires, Knox Asset Intelligence stops retrieving data from your devices. If you switch to a new license within one year of the previous license's expiry date, data collection automatically resumes.

There are three ways to check a device's unique ID:

• If your device has a phone dialer, launch the dialer, then enter *#06#.
• In the device's settings, tap About phone.
• In the Knox Asset Intelligence agent, tap Device status.

After following any of the above methods, the device IMEI or serial number is shown on the screen.