- Basics
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
Knox Asset Intelligence FAQ
On this page, you'll find answers to the most common questions that new customers have about Knox Asset Intelligence.

Knox Asset Intelligence is a cloud-based data analytics solution that provides actionable visibility and operational insights. Visibility into detailed device usage allows IT admins to maximize productivity, ensure stability, and plan ahead on asset management.

The Knox Asset Intelligence service collects and consolidates data on business app stability and issues, device battery status, Wi-Fi connectivity issues, GPS-based device location, and more.
All collected data is represented visually on your Knox Asset Intelligence dashboard. For a comprehensive list of features, see Configure your dashboard.

To use Knox Asset Intelligence, you'll need:
- A Samsung Knox account
- A Knox Suite license key

Knox Asset Intelligence is included in Knox Suite, our bundle of enterprise mobility solutions. The trial license gives you access to all Knox Suite products and their features, including the Knox Asset Intelligence console, on up to 30 devices for 90 days.
To try out Knox Asset Intelligence, start the tutorial.

Yes. Settings and data are bound to the account you created during your free trial, and will carry over when you upgrade to a paid subscription. To upgrade your trial license, you'll need to replace your trial license with the license key you purchased, which you can perform on the Knox Admin Portal. For more details, see Replace a license in the Knox Admin Portal guide.

Knox Asset Intelligence is supported on Samsung devices running Knox 3.8 and higher, and on Samsung rugged devices running Knox 3.7.1 and higher. Refer to Devices Secured by Knox for a comprehensive list.
Each Knox solution, including Knox Asset Intelligence, supports the five most recent major Android versions (the most recent version plus the four previous versions).

You can configure data upload and collection policies yourself in your tenant's settings. In addition, you can enable or disable certain features as well as change how often the Knox Asset Intelligence agent collects data from devices.

Once your license expires, the Knox Asset Intelligence agent on devices stops collecting data. If you switch to a new license within one year of the previous license's expiry date, data collection automatically resumes. Even with an expired license, you can continue to view data that was collected and updated before the license's expiry date on the Knox Asset Intelligence console.

First, you need to install the Knox Asset Intelligence agent on your devices through one of the following methods:
- Manually install the agent through the Google Play Store
- Install the agent with an EMM
- Automatically install the agent during OOBE (out-of-box experience)
For more information about the ways to enroll your devices in Knox Asset Intelligence, see Enroll devices.

The Knox Asset Intelligence agent only collects app data from the profile it's installed in. In other words, if the agent is installed in the work profile, it only collects data from apps installed in the work profile.
Device-wide data, such as battery, network, and location information, is collected regardless of which profile the agent is installed in.

If you encounter a technical issue when using Knox Asset Intelligence, first check the support resources in the documentation. See Device-side errors for issues you might encounter on devices, and Portal-side errors for issues related to the console.
You can also explore the service's knowledge base articles (KBAs) for up-to-date resolutions of known issues. If you can't find a resolution to your issue in the support resources, you may send the Samsung Knox team an inquiry or create a support ticket on SamsungKnox.com.
Enterprise customers have on-demand access to Samsung's premium support through a paid technical support service. To learn more, visit the Samsung Enterprise Technical Support page.