Last updated September 22nd, 2023
The Device drops insight lets you see how many times your devices were dropped, and the average height from which they were dropped. This feature currently only reports drop events up to approximately 2m.
Device drops is currently a Labs feature, which means it is under development. While it remains a Labs feature, customers can use and evaluate the feature while Samsung continues to enhance and add new functionality. There are limitations on reported events, and reported data should only be used as a reference. Measured values may differ from actual.
Main tile view
In the top part of the Device drops insight’s main tile view, you can see the total number of devices dropped, as well as the total number of drop events over the selected reporting period. In the bottom part of the tile, you can see the top 5 devices that had the most drop events in your fleet.
In the Device drops insight’s expanded view, the DEVICE LIST lets you know how many times each device was dropped, how many of those drop events were Hard drops (dropped while the screen was on), and average height from which the device was dropped.
Hard drops are only reported when the device screen is on, in order to prevent excessive battery consumption.
Click any device in the list to view the device’s details.
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