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Select Knox services

The Knox Admin Portal allows IT admin users to select the specific services that they want to add to the unified view. IT admins can now manually set show or hide settings for each of their services.

The process for selecting services is split into two use cases:

  • First time users who want to add services
  • Existing users who want to add or remove services

First time users

When users first log in to the unified Knox Admin Portal, they can select the services that they want to include in the unified view.

To select services after logging in for the first time, complete the following steps:

  1. Go to the unified Knox Admin Portal and log in using your Samsung Account. If you are logging in for the first time, the Select Services page shows.

  2. Click to select each service you want to add. You must select at least one service without which you cannot proceed to the next step.
  3. After selecting all the necessary services, click Confirm.
  4. After confirmation, the device sync notification shows and the added services show on the left hand navigation menu. All IT admin users attached to accounts get notification emails from all selected services.
    NOTE — The Primary Admin on the account can see all the services that are currently supported for their country. Secondary Admins, however, can see only these services if they are invited by a Primary Admin for their account.
  5. Once the device information is synced, hiding the added services does not remove the devices’ information from the database. If the IT admin were to add the service again, all information synced previously is still visible.
    NOTE — If a device sync is not successful, contact Samsung Support to troubleshoot the issue.

Existing users – add or remove services

For existing users who have already selected the services to add to their unified view, they can manage these services using the Manage Services and Preferences page of the Knox Admin Portal.

To select services after logging in for the first time, complete the following steps:

NOTE — The instructions in this section only apply to you if you’ve already logged in to the unified Knox Admin Portal previously and selected the services to show.
  1. Log in to the unified Knox Admin Portal, and go to User Profile or Avatar screen > Manage Services and Preferences > Show/Hide Service buttons. Select Services page shows.

  2. Change the services as follows:
    • Add a new service — Click a service that is not currently selected to add it to the view.
    • Remove an existing service — Click a selected service to unselect it and remove it from the unified view. The IT admin must select at least one service without which they cannot proceed to the next step.
  3. Click Confirm to save these changes and return to the Knox Admin Portal landing page.
  4. At this point, the device sync notification shows and the services list on the left hand navigation menu refreshes to show the changes. IT admins attached to accounts get notification emails from all selected services.
    NOTE — The Primary Admin on the account can see all the services that are currently supported for their country. Secondary Admins, however, can see only these services if they are invited by a Primary Admin for their account.
  5. Once the device information is synced, hiding the added services does not remove the devices’ information from the database. If the IT admin were to add the service again, all information synced previously is still visible.
    NOTE — If a device sync is not successful, contact Samsung Support to troubleshoot the issue.
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