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View or delete a device

Last updated December 6th, 2023

If your organization has devices enrolled in multiple Knox cloud services, the Knox Admin Portal offers a single, consolidated view that displays a device’s details across all the services it’s enrolled in.

If you’re a managed service provider admin, device and service info is limited to the customer you’re currently managing.

In the search bar at the top of the Knox Admin Portal, enter a device IMEI or serial number to view Knox service info for that device, shown as a centralized device info page. If the device you’re searching for has two SIMs, you can enter either the primary or secondary IMEI to view its info.

You can also navigate to this device view from the Device page in each individual service console by clicking View all device information.

The centralized device info page displays the following:

Field Description
SERVICE

If the device is registered in a Knox cloud service and its user is invited to the service, the service name is shown. Click a service name to open the device's details on that service console and make updates to its info as required.

Clicking a Knox Manage or Knox Remote Support link opens that service's console in a new web browser tab.
DEVICE STATUS The last known enrollment status of the device, as reported by the service. Click a status to open a sliding panel containing additional device info.
PROFILE The profile assigned to the device, if applicable. Click a profile name to see details about the profile. For Knox E-FOTA, info about the assigned campaign is shown instead.
DEVICE INFO Service-specific info about the device. For example, if the service is Knox Manage, the device's associated user ID, organization, and/or group are shown.
SERVICE END DATE The date when the service or license expires.
LAST SEEN The date when the device last connected to the Knox cloud server.
LAST MODIFIED The date when changes were last pushed to the device.

Delete a device from all Knox cloud services

Admins with device management permissions for and access to all Knox cloud services can delete a device from all services with one action, instead of deleting it from each individual service.

Before you delete a device, make sure it can be safely deleted from all Knox cloud services first. If you only want to delete it from certain services, delete it from their respective consoles instead of the centralized device info page.

For example, if your device is enrolled in Knox E-FOTA and Knox Configure, and you want to keep it enrolled in Knox E-FOTA, delete the device from the Knox Configure console.

To delete a device from all services:

  1. In the search bar at the top of the Knox Admin Portal, search for a device by its IMEI or serial number.

  2. On the centralized device info page, click menu icon, then click Delete device. You won’t see this option if you don’t have the right permissions.

  3. If the device can be deleted from all the services it’s enrolled in, you’re prompted to confirm whether you want to continue with the device deletion. If so, click DELETE.

    If a device uploaded from an EMM is deleted, and its EMM group is synced with Knox E-FOTA after deletion, the device will be added to Knox E-FOTA again.

    If the device can’t be deleted from one or more services, the reason for each service is shown in the popup. To proceed with the deletion, try again after you address each reason.

If the deletion is successful, the device is deleted from all supported services in the Knox Admin Portal, including Knox Remote Support.

If the deletion is only partially successful, you’ll see a notification for each failed deletion with a downloadable CSV file containing more information.

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