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Use the Samsung Knox Portal

Your Samsung Knox Portal account allows you to access Knox services, manage license keys and create support tickets if you are having issues with a product.

Each Knox solution has a specific registration process that may require slightly different information from you. If you already know which product you need, use this table below to jump to its specific registration instructions:

Registration instructions Access Link
Knox Suite Request free 90-day trial key
Knox Manage Request free 90-day trial key
Knox Configure Request free 90-day trial key
Knox Mobile Enrollment Request access
Knox Platform for Enterprise Request access
Knox E-FOTA Request free 90-day trial key
Knox Capture Request free 90-day trial key
Samsung Care+ for Business Request access
Knox Asset Intelligence Request free 90-day trial key
Enterprise Edition Devices Access page

Sign up for a Knox Portal account

A Samsung Knox portal account is free and can be created in just a few minutes. Note that in order to sign up for the Samsung Knox portal, you also need to have a Samsung account. If you not yet have a Samsung account, you will be prompted to create one when you are signing up for the Knox portal.

  1. Go to the Samsung Knox website.
  2. Click Enroll.
  3. Enter your work email in the box provided.
  4. Click NEXT.
    • If you already have a Samsung account, the system automatically prompts you to fill out a Knox portal form with your enterprise details.
    • If you do not have a Samsung account, the system prompts you to create a Samsung Account. Once this is done, open the confirmation email you received and click the link. It automatically redirects you to fill out the Knox portal form with your enterprise details.

My Knox

The My Knox page is your direct access point to register for any available Knox services. Important notices regarding Knox services are also posted here, along with any new changes to Knox products.

My Solutions

The services that you have requested for are shown here. When you first apply, our team will review your request. Once approved, a Knox Suite trial license key will be generated and you will gain access to the Knox Cloud Services admin console. Any additional services requested will also show up in this area.

Discover more

You can request access to various Knox services under this section. Select the tile for the respective solution required.

To learn more about the registration process, check the registration instructions in each individual product guide.

Support tickets

You can submit a support ticket by clicking the Support tab at the top of the dashboard. Then, click the Submit/view support tickets tile and a pop-up will appear to allow you to first search through existing documentation for commonly asked questions. If you don't see the answer to your question, then you can click the Continue button to submit a support ticket.

Next, you will be redirected to the Knox ticketing system. You can click on Create a Case to add a new ticket.

NOTE — If this is your first time submitting a ticket, you'll be prompted to agree to legal terms in order to access the support ticketing system.

Submitting a ticket

Submitting a ticket is just a 2 step process. Follow these steps to add a new ticket:

After going to Submit/view support tickets, click Create a Case to add a new ticket and then follow these steps:

Step 1: Fill the required fields such as: product, issued country, and severity.

Step 2: Enter the Subject and Description of the problem and attach any files which can help our support team better understand the issue, such as log files.

Check service status

This feature lets you know the status of all Samsung Knox services, including if they are operational or down along with the region such as Americas, Asia and Europe. You can also subscribe to get the latest updates about service status.

Upgrade account

This option allows you to upgrade the account by providing the commercial/paid Knox license key, which you can get from resellers. The upgraded account provides you with privileges to use the device deactivation tool. A description is also provided when you upgrade the account as to what those privileges are.

My tools

Check license key

It allows you to see the date of issuance and expiry of the key along with the type of solution for which it is/was valid for.

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