- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play public web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program

Knox Fundamentals
Use the Samsung Knox Portal
Your Samsung Knox Portal account allows you to access Knox services, manage license keys and create support tickets if you are having issues with a product.
Each Knox solution has a specific registration process that may require slightly different information from you. If you already know which product you need, use this table below to jump to its specific registration instructions:
Sign up for a Knox Portal account
A Samsung Knox Admin Portal account is free and can be created in just a few minutes. Note that in order to sign up for the Knox Admin Portal, you also need a Samsung account. If you don't yet have a Samsung account, you will be prompted to create one when you sign up for the Knox portal.
- Go to the Samsung Knox website.
- Click Enroll.
- Enter your work email in the box provided.
- Click NEXT.
- If you already have a Samsung account, the system automatically prompts you to fill out a Knox portal form with your enterprise details.
- If you do not have a Samsung account, the system prompts you to create a Samsung Account. Once this is done, open the confirmation email you received and click the link. It automatically redirects you to fill out the Knox portal form with your enterprise details.
My Knox
The My Knox dashboard is your direct access point to register for any available Knox services. Important notices regarding Knox services are also posted here, along with any new changes to Knox products.
My Solutions
The services that you have requested are shown here. When you first apply, our team will review your request. Once approved, a Knox Suite trial license key will be generated and you will gain access to the Knox Admin Portal. Any additional services requested will also be available in this area.
Discover more
You can request access to various Knox services in this section. Select the tile for the respective solution you need.
To learn more about the registration process, check the registration instructions in each individual product guide.
Support tickets
You can submit a support ticket by clicking the Support tab at the top of the dashboard. Then, click the Submit/view support tickets tile and a pop up appears, and through it you can search through existing documentation for commonly asked questions. If you don't see the answer to your question, you can click the Continue button to submit a support ticket.
Next, you are redirected to the Knox ticketing system. You can click Create a Case to submit a new ticket.
Submitting a ticket
Submitting a ticket is a 2-step process. To add a new ticket:
After going to Submit/view support tickets, click Create a Case to add a new ticket and then follow these steps:
Step 1 — Fill the required fields, those being Product, Issued Location, and Severity.
Step 2 — Enter the Subject and Description of the problem, and attach any files which can help our support team better understand the issue, such as log files.
Check service status
This feature lets you know the status of all Samsung Knox services, including if they are operational or down, along with the affected region, such as Americas, Asia, and Europe. You can also subscribe to get the latest updates about service status.
Upgrade account
This option allows you to upgrade the account by providing the commercial/paid Knox license key, which you can get from resellers. The upgraded account provides you the permissions to use the device deactivation tool. A description is also provided when you upgrade the account as to what those permissions are.
My tools
Check license key
It allows you to see the date of issuance and expiry of the key, along with the type of solution it's registered for.