- Basics
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Device management
- Accept or reject devices
- Upload devices
- Delete devices
- Complete device management
- Send notifications
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program

Knox Fundamentals
Knox licenses
Samsung’s KPE extends beyond the core security and management functions embedded in the Android operating system. KPE protects Samsung devices with advanced security and management features that are more granular and unique. KPE licenses are designed to be activated and managed from within your existing unified endpoint management (UEM) infrastructure, and are also included as part of Samsung’s Knox Suite.
You need a Knox license to activate Knox services on a device. Samsung's Knox Platform for Enterprise (KPE) system manages the entire lifecycle of Knox licenses including ordering, license generation, activation tracking, validation, and quantity checking. Starting July 1, 2021, Samsung provides you with Knox Platform for Enterprise (KPE) Premium — also known as Commercial — licenses at no cost.
What license do I need for my solution?
Solution | License Type | Standard or Premium | |
---|---|---|---|
Enterprise Edition Devices | Yearly | Premium | |
Knox Configure | Yearly | Premium | |
Knox Deployment Program | Not applicable | Standard | |
Knox E-FOTA | Yearly | Premium | |
Knox Manage | Monthly or yearly | ||
Knox Mobile Enrollment | Not applicable | Standard | |
Knox MSP Program | Yearly | Premium (through the Knox Configure license) | |
Knox Platform for Enterprise | Two-yearly | Standard and Premium | |
Knox Suite | Monthly or yearly | Premium | |
Knox Capture | Yearly | Premium |
Get a license
You can get a Knox Platform for Enterprise license in one of two ways:
- Directly generating a free KPE Premium (Commercial) license key from the KPE Product page.
- Purchasing a device and software bundle, and receiving a license when your device provider includes a Knox license key with your purchase. If you received such a bundle, contact your supported MDM or device reseller for more details.
Generate a free KPE Premium license key
To generate a free KPE Premium license key, complete the following steps:
- Open the KPE Product Page.
- Click GET STARTED.
- Enter a valid enterprise email address and click GET STARTED.
- Use your Samsung Account credentials to log in.
- When prompted, complete your SamsungKnox.com registration
- After you've successfully registered, the KP My Knox page opens to show a pending KCS application. The KME, KM, E-FOTA, or KAI Samsung Admin evaluates and approves your request.
- Once your request is approved for KCS, the KPE block on the KP My Knox page is enabled.
- Click the KPE block on the My Knox page to generate a KPE Premium (Commercial) key. You can see the generated KPE Premium key on the Licenses tab or by clicking the KPE block on the My Knox page.
Note— If the user is rejected from a KCS application, KPE block is not enabled, and the user cannot generate a license key.
Activate a License
Once you have a Knox Platform for Enterprise license, you can activate it in your MDM.
- Open your MDM console.
- Register the Knox Platform for Enterprise license in your MDM console.
For example, the following image shows Knox Manage's license key page. If you use Knox Manage, this page is where you enter your license key.
Activate a license without an internet connection
If your enterprise is highly regulated and does not allow communication with external servers, you can request the Knox License On-Premise Server Software, which handles license verification within your firewall. Samsung charges an extra fee for this service. For more information, contact your Samsung representative or reseller, or Samsung Support, which requires a Samsung Knox Portal account.
Validate a license key
You can validate your license key as follows:
- Log into your Knox Portal My Knox page.
- Enter your license key in the check license key box.
- Click the blue arrow. The page refreshes to show the status of your license key.
FAQs

The KPE Premium license, available at no cost, includes 10,000,000 seats which expire in 2 years from date of activation.
If you need additional Knox seats (activations) over and above 10,000,000 seats, simply contact the Knox Reseller or your Samsung account representative. You do not need to get another Knox License key to enter into your MDM.

If you factory reset a device without first unenrolling it from your MDM, your Knox license seat is lost. By design, the license seat is not returned automatically.
If you already wiped a device without unenrolling it from an MDM and want to restore its Knox license
seat, you can do so manually as follows:
- Log in to the Knox portal with a Knox web account that has IT admin privileges and a Samsung Knox web account +*.
- Go to the Deactivate devices toolat https://www2.samsungknox.com/en/keep-remove-devices.
- Enter the license key and the IMEI number of the devices you have wiped. Use commas to separate each entry.
- On the My Knox page, in the lower left corner of the page, look for the Upgrade to a web account+ tool-tip box.
- Click the Upgrade accountand enter your license key in the dialog box that opens.

There is one type of Knox Workspace license: two-yearly, based on its billing period type. This license expires two years after its activation date. If the license is not extended with an extension order and expires, depending upon the device's OS, two kinds of user behaviors can happen:
- Android R OS and higher — For devices running Android R OS and higher, the Work container can be used, but KPE APIs can no longer be called, causing IT admins’ inability to apply KPE policies until the license is activated again.
- OS lower than Android R — For devices running an OS lower than Android R, the Work container gets locked and KPE APIs can no longer be called. But the data inside the container are not removed, and the user re-gains access to the container and data after license is extended or reactivated.NOTE — Some Q OS devices may exhibit user behavior similar to R OS devices.
Below are the limitations to the container when the license expires:
- If a container exists, the container will be locked and inaccessible until the license is extended or reactivated in some Q OS devices and devices with an OS lower than Q OS.
- You cannot push any Knox Workspace policies to devices.
- All Knox Workspace policies set in the EMM admin console are maintained and can't be updated.