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Knox Fundamentals

Knox licenses

You need a Knox license to activate Knox services on a device. Samsung's web-based Knox Platform for Enterprise (KPE) system manages the entire lifecycle of Knox licenses including ordering, license generation, activation tracking, validation, and quantity checking.

What license do I need for my solution?

Solution License Type Free/Paid
Enterprise Edition Devices Yearly Paid
Knox Configure Yearly Paid
Knox Deployment Program Not applicable Free  
Knox E-FOTA One Yearly Paid  
Knox Manage Monthly or yearly

Paid

Knox Mobile Enrollment Not applicable Free
Knox MSP Program Yearly Paid (through the Knox Configure license)  
Knox Platform for Enterprise Monthly or yearly Free (Standard) and Paid (Premium)
Knox Suite Monthly or yearly Paid  
Knox Capture Yearly Paid

Get a license

You can get a Knox Platform for Enterprise license in one of two ways:

  • Directly purchasing a license from one of our resellers. For more information see Purchase a license from a reseller.
  • Purchasing a device and software bundle, and receiving a license when your device provider includes a Knox license key with your purchase. If you received such a bundle, contact your supported MDM or device reseller for more details.

Purchase a license from a reseller

To purchase a license directly from a Knox reseller, do as follows:

  1. Go to the Knox reseller page.
  2. On the reseller page, in the left hand menu, select the type of license you need and the country you reside in. The page refreshes to show a list of resellers in a results grid on the right.

  3. Click the link for the reseller that sells the product you need. Follow on-screen instructions to purchase a Knox license.

Activate a License

Once you have a Knox Platform for Enterprise license, you can activate it in your MDM.

NOTE—Your MDM may have already activated your Knox license key for you in your MDM profile upon purchase. Contact your MDM vendor to check if you need to input the license key manually.
  1. Open your MDM console.
  2. Register the Knox Platform for Enterprise license in your MDM console.

For example, the following image shows Knox Manage's license key page. If you use Knox Manage, this page is where you enter your license key.

Activate a license without an internet connection

If your enterprise is highly regulated and does not allow communication with external servers, you can request the on-premise Knox server, which handles license verification within your firewall. Samsung charges an extra fee for this service. For more information, contact your Samsung representative or reseller, or Samsung Support, which requires a Samsung Knox Portal account.

Validate a license key

You can validate your license key as follows:

  1. Log into your Knox Portal dashboard.
  2. Enter your license key in the check license key box.
  3. Click the blue arrow. The page refreshes to show the status of your license key.

FAQs

ClosedHow do I add more Knox seats (activations) to an existing Knox license key?

If you need more Knox seats (activations), you can simply contact the Knox Reseller who sold you your Knox licenses and request them to add more seats to your existing Knox license key. You do not need to get another Knox License key to enter into your MDM.

For example, if you need 100 more Knox License seats because you need to provision 100 new devices, you can contact your Knox Reseller to request 100 more seats.

ClosedWhy do I lose a Knox license seat after factory resting my device?

If you factory reset a device without first unenrolling it from your MDM, your Knox license seat is lost. By design, the license seat is not returned automatically.

If you already wiped a device without unenrolling it from an MDM and want to restore its Knox license seat, you can do so manually as follows:

  1. Log in to the Knox portal with a Knox web account that has IT admin privileges and a Samsung Knox web account +*.
  2. Go to the Deactivate devices toolat https://www2.samsungknox.com/en/keep-remove-devices.
  3. Enter the license key and the IMEI number of the devices you have wiped. Use commas to separate each entry.
NOTE—This feature is only available to IT admins who upgrade to a Knox web account +. This upgrade is free and only requires a paid Knox license key. To upgrade your account do as follows:

1. In your Samsung Knox dashboard, in the lower left corner of the page, look for the Upgrade to a web account+ tool-tip box.

2. Click the Upgrade accountand enter your license key in the dialog box that opens.

ClosedWhat happens to the Work container if the license expires?

There are two types of Work licenses based on their billing period type, namely, monthly and yearly. A monthly license renews itself every month; therefore, it does not expire unless the customer or Samsung deactivates the license on purpose or a specific expiration date is set when license is ordered in SLM.

However, a yearly license expires one year (or two years) after its activation date. If the license period is not extended with an extension order and expires, the Work container gets locked. But the data inside the container is not removed, and the user re-gains access to the container and data after the container is reactivated with an extended license.

The following limitations apply to the container when the license expires:

  • If a container exists, the container is locked and inaccessible until you purchase a license and reactivate Android Enterprise work profile.
  • You cannot push any Work profile policies to devices.
  • All Work profile policies set in the MDM admin console are maintained and can’t be updated.
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