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Knox Cloud Services compatibility with Samsung devices

Environment

  • Knox Configure (KC)
  • Knox Mobile Enrollment (KME)
  • Knox Manage (KM)
  • Knox Platform for Enterprise (KPE)
  • Knox E-FOTA

Overview

Certain Samsung devices are incompatible with the Knox framework, but are still supported by Knox Cloud Service (KCS) products. These devices have limited functionality in certain KCS products.

For specific details, please check the admin guide for each solution.

How can I find out if my device is compatible with the Knox framework?

To see which devices are supported by the KCS products, visit Devices secured by Knox:

  • Under Knox version, N/A is shown.
  • Under Platform/OS, Android - Others or Android Go is shown.

In the left sidebar, you can filter by product, tools, and more.

Filter by the product(s) that applies to you. If your device is missing from the list, it does not support the Knox solution(s).

How do I set up my non-Knox enabled device in Knox Configure?

For Knox Configure specifically, if the Knox framework is incompatible with your device, ensure that you select Other Samsung devices under General information > Device level when creating your profile.