- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play public web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Cannot invite administrator to Knox cloud services
Environment
- Knox Asset Intelligence
- Knox Configure
- Knox E-FOTA
- Knox Guard
- Knox Mobile Enrollment
- Samsung Care+ for Business
- Knox Deployment Program
- Knox Managed Services Provider
Overview
When inviting an administrator to Knox cloud services, the following errors are shown:
This user has already been invited to [service name]. Please ask them to follow the link in the invitation e-mail to sign up.
This user has already been invited by a different customer. Please ask the user to contact Samsung Knox Customer Support if this is an error.
Cause
The error messages may occur due to the following reasons:
- A user email address can only be invited as an administrator to the Knox cloud services once.
- A user can only be associated with one enterprise account or tenant.
How do I invite a user that has already been invited to my enterprise account?
If you try to invite a sub-admin who has already been invited to your enterprise account, you will receive the following message in your error log:
This user has already been invited to [service name]. Please ask them to follow the link in the invitation email to sign up.
In the Knox Admin Portal, go to the Administrators & roles page and check whether the user has already been invited to the enterprise.
If the email invitation for the user shows as Pending, Blocked, or Revoked, resend the invitation:
- On the Administrators & roles page, select the invited user.
- Select Edit administrator.
- In Edit Administrator, select Resend invitation.
If the user's status is Blocked or Revoked, the status is then changed to Pending. When the user follows the invitation link sent to their email address and activates their account, the status updates to Active.
If the user cannot be found in Administrators & roles, please submit a ticket through your Knox dashboard so the Knox team can reset the invitation request.
In your ticket, ensure you include the following information:
- The invited user's email address.
- A screenshot of the Administrators & roles page in your Knox Admin Portal.
- Your customer ID.
What happens if I invite a sub-admin who is already under a different enterprise account?
If you try to invite a sub-admin under a different enterprise account, you will receive the following error message in your error log:
This user has already been invited by a different customer. Please ask the user to contact Samsung Knox Customer Support if this is an error.
If the user you want to invite is already registered for Knox under a different enterprise tenant, then you must request an account deletion:
- From the Privacy Settings page on your Knox dashboard, select Delete Samsung Knox account and services and submit a support ticket.
- Wait for the account to be deleted. Please note that account removals can take up to 30 days.
- Once the deletion is complete, invite the sub-admin again.
Additional information
To learn more about administrators and roles, see the respective admin guide for your Knox cloud service:
- Knox Admin Portal admin guide
- Knox Asset Intelligence admin guide
- Knox Configure admin guide
- Knox E-FOTA admin guide
- Knox Mobile Enrollment admin guide
- Samsung Care+ for Business admin guide
- Knox Deployment Program admin guide
- Knox Managed Services Provider admin guide