Menu

Unable to sign into SamsungKnox.com after changes made to Samsung Account

Environment

  • Knox Cloud Services (KCS)

Overview

As your Samsung Knox account uses your Samsung Account login credentials for verification, changing the Samsung Account email or domain through account.samsung.com may prevent you from logging into SamsungKnox.com.

This knowledge base article outlines some common scenarios and steps to resolve SamsungKnox.com login issues caused by Samsung Account changes.

What if I deleted my Samsung Account and can't log in to SamsungKnox.com?

If you deleted your Samsung Account but still require access to your Knox Cloud services (KCS), follow the steps below:

  1. Recreate your Samsung Account using the same email.
  2. Submit a support ticket from your Knox User Dashboard asking to reassociate your Samsung account and Knox account. Ensure you include this information:

    Email address of user that requires the change.

After the KCS team has restored the link between your accounts, you will be able to access KCS services again.

What if I changed my Samsung Account email and can't log in to SamsungKnox.com?

You must change your Samsung Account email to the original email.

If you would like to access the same KCS tenant under the same company, create another Samsung Account with the new email instead of changing the email in the existing Samsung Account.

You will then need to invite the user to your KCS tenant. For steps on how to invite administrators, please see the respective admin guide for your KCS solution.

Once the new admin has been invited to the tenant, if you would like to change the Super Admin or delete the old account, please submit a support ticket through your Knox dashboard.