- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Environment
- Knox cloud services
Overview
This knowledge base article provides guidance on how to change the super admin for your Knox Cloud Services (KCS) tenant. The services under KCS are:
- Knox Configure
- Knox Mobile Enrollment
- Knox E-FOTA
- Knox Guard
- Knox Manage
- Knox Asset Intelligence
- Samsung Care+ for Business
- Knox Deployment Program
- Knox Managed Service Provider
These steps apply to KCS super admin changes only. To add another Knox Manage super admin, see Add an administrator in the Knox Manage admin guide.
How do I change my super admin in Knox cloud services?
First, ensure you meet these prerequisites:
-
The new super admin must be part of the same company tenant in KCS as the current super admin.
- If the user that you want to change the super admin to is already registered for Knox under a different company tenant, see the section below titled "What if the new super admin already has a Knox account under a different company tenant?"
-
The new super admin is registered for the same Knox services as your current super admin. For example, if your current super admin is registered for Knox Configure and Knox Mobile Enrollment, the new super admin must also be registered in those two services.
- See the section below for links to the guides on how to add an administrator for the different KCS services.
After meeting the above prerequisites, submit a support ticket from your Knox User Dashboard. Ensure you include the information below, along with any account access issues.
Email address of current super admin:
Email address of new super admin:
What if the new super admin already has a Knox account under a different company tenant?
If the user that you want to change the super admin to is already registered for Knox under a different company tenant, then we will need to:
- Delete the user from Knox, along with any KCS services that they have registered for.
- After deletion is complete the current super admin will need to make sure the user meets the prerequisites outlined in the section "How do I change my super admin in Knox Cloud Services?" above.
- Once the prerequisites are met, we can make the super admin change.
Submit a support ticket from your Knox dashboard. Ensure you include the information below, along with any account access issues.
Please confirm that you wish to have the new super admin user deleted from all KCS services so that they can be added to the correct company tenant.
Email address of current super admin:
Email address of new super admin:
