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Requirements for Samsung Knox device repair

Environment

  • Samsung Knox devices

Overview

Some customers are sending devices that are still enrolled in Knox solutions into Samsung repair centers, and receiving them back without any repairs made. 

What do I need to do before sending my Samsung Knox device in for repair? 

NOTE - If you send your device in for repairs while it is still enrolled in a Knox solution, it will be returned without being repaired.

If your Knox-enabled device is enrolled into one or more Knox solutions (e.g. Knox Manage, Knox Mobile Enrollment), you must unenroll your device before sending it in for repairs. Samsung repair centers are unable to complete repairs on devices that are still enrolled in a Knox solution.

To unenroll your device from Knox solutions, see the following resources:

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