- *BASICS*
- The Knox Ecosystem
- Samsung Knox Portal
- Knox Licenses
- *LEARN*
- Knox Platform
- Knox Services
- *SECURE*
- Knox Platform for Enterprise
- *DEPLOY*
- Knox Configure
- Mobile
- Wearables
- Shared Device
- Knox Mobile Enrollment
- *MANAGE*
- Knox E-FOTA
- Knox Service Plugin
- *FOR RESELLERS*
- Knox Deployment Program
Unenroll devices
If you no longer want to manage a device with Knox E-FOTA One, you must unenroll it in order to re-enable B2C FOTA updates on that device.
To unenroll a device
- Log in to the Knox E-FOTA One portal.
- Go to Devices > All Devices.
- Select the device you want to unenroll.
- Click Actions > Unenroll devices.
The Knox E-FOTA client app is uninstalled automatically from the device. If the app is not automatically uninstalled, manually uninstall it.
Once the app is uninstalled, the device is unenrolled from Knox E-FOTA, and B2C FOTA updates are re-enabled on it. To verify whether B2C FOTA updates have been successfully enabled on the device, go to Settings > Software update. If B2C FOTA updates are enabled, the options in this screen are no longer greyed out (disabled).
