Unenroll devices

If you no longer want to manage a device with Knox E-FOTA One, you must unenroll it in order to re-enable B2C FOTA updates on that device.

To unenroll a device

  1. Log in to the Knox E-FOTA One portal.
  2. Go to DevicesAll Devices.
  3. Select the device you want to unenroll.
  4. Click Actions > Unenroll devices.

The Knox E-FOTA client app is uninstalled automatically from the device. If the app is not automatically uninstalled, manually uninstall it.

Once the app is uninstalled, the device is unenrolled from Knox E-FOTA, and B2C FOTA updates are re-enabled on it. To verify whether B2C FOTA updates have been successfully enabled on the device, go to Settings > Software update. If B2C FOTA updates are enabled, the options in this screen are no longer greyed out (disabled).