Error codes
Last updated August 15th, 2023
This page lists all in-console error codes, and their causes.
| Client status | Code | Cause | Recommended remediation |
|---|---|---|---|
| Failed to enroll | 171 | Client enrollment failed due to invalid license. | Try to check if your license key is expired or invalid. If the problem persists, contact Samsung. |
| Campaign error | 361 | Campaign error occurred due to invalid campaign information. | Try to check and change the target firmware version of current campaign. If the problem persists, contact Samsung. |
| Campaign error | 362 | Campaign error occurred due to invalid campaign information. | Try to check and change the target firmware version of current campaign. If the problem persists, contact Samsung. |
| Invalid firmware | 364 | Firmware version is invalid. | Try to check and change the target firmware version of current campaign. If the problem persists, contact Samsung. |
| Invalid firmware | 365 | From/to firmware path is invalid. | Try to check and change the target firmware version of current campaign. If the problem persists, contact Samsung. |
| Awaiting for Download | 501 | Download network option in campaign setting is set as Wi-Fi only, but the device's Wi-Fi is turned off. | Turn on the device's Wi-Fi, or try to set the Download network option in campaign settings to Any (Wi-Fi or Mobile). |
| Awaiting for Download | 502 | Device network is in roaming, but Download while roaming is not allowed in the campaign settings. | Wait until the device leaves the roaming area, or try to check the Download allowed while roaming option in campaign settings. |
| Awaiting for Download | 503 | The firmware size is over than the set Switch to Wi-Fi when firmware size is over option value in campaign settings, but the device's Wi-Fi is turned off. | Turn on the device's Wi-Fi, or try to uncheck the Switch to Wi-Fi when firmware size is over option in campaign settings. |
| Awaiting for Download | 508 | Current time is not within the firmware download period. | Try to change the Firmware download period in campaign settings, or try to check the device within firmware download period. |
| Failed to download | 561 | File size mismatch error occurred on the client during download. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Awaiting for Download | 562 | Not enough storage space on the device to download firmware. | Try to secure free space on the device. Need free space that's twice the size of firmware. |
| Failed to download | 563 | Network error occurred on the client during download. | Press the Retry button to retry downloading the firmware on the device. If the problem persists, contact Samsung. |
| Failed to download | 564 | Checksum error occurred on the client during download. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Failed to download | 565 | File size request error occurred on the client during download. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Failed to download | 566 | Requirement rule violated error occurred on the client during download. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Failed to download | 567 | File cannot be written error occurred on the client during download. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Failed to download | 568 | Unknown error occurred on the client during download. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Awaiting for install | 701 | Install error occurs because Allow installation only when connected to charging dock condition doesn't match. | Try to install firmware on the device while the device is connected to charging dock, or change the Allow installation only when connected to charging dock option in campaign settings. |
| Awaiting for install | 702 | Install error occurs because Battery level for installation condition does not match. | Try to install firmware on the device after charge the device enough, or change the Battery level for installation option in campaign settings. |
| Awaiting for install | 703 | At the time of installation, the user is on phone call. | Try to install firmware on the device after the phone call is complete. |
| Awaiting for install | 704 | Device user postponed installation on the device by tapping the Postpone button, tapping the Home or Back buttons, or turning the screen off. | Try not to postpone installation on the device, or try to change the Postpone Installation option in campaign settings. |
| Awaiting for install | 707 | Not enough storage space to install firmware. | Try to secure free space on the device. Need free space that's the size of firmware. |
| Awaiting for install | 708 | Device user tried to install firmware on the device, but the current time isn't within the firmware installation period | Try to install firmware on the device within firmware installation period. |
| Failed to install | 760 | Firmware installation has failed because installation is terminated. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Failed to install | 761 | Firmware installation has failed because device information of firmware doesn't match the server information. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Failed to install | 762 | Firmware installation has failed because the installation is terminated by the system. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Failed to install | 763 | Firmware installation has failed because an unexpected error occurred. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Failed to install | 764 | Firmware installation has failed because an error occurred during the delta firmware installation process. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Failed to install | 765 | Firmware installation has failed because the dm-verity check failed in recovery mode. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Failed to install | 766 | Firmware installation has failed because an update of the recovery area failed. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Failed to install | 767 | Firmware installation has failed because an error occurred during the block-based update. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Failed to install | 768 | Firmware installation has failed because the token in firmware verification failed. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Failed to install | 769 | Firmware installation has failed because there is no result from recovery mode. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Failed to install | 770 | Firmware installation has failed because the device is rooted. | Knox E-FOTA doesn't support rooting the device. If the device isn't rooted, contact Samsung. |
| Campaign error | 921 | Null Pointer Exception occurred on the client while reading a campaign. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
| Campaign error | 922 | General Exception occurred on the client while reading a campaign. | Try to manually refresh the client on the device by executing a Force client refresh. If the problem persists, contact Samsung. |
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