- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play public web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQs
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Knox E-FOTA release notes—November 4, 2020
Service improvements
EMM support
Devices can now be synced from the MobileIron and IBM enterprise mobility management systems (EMM) to Knox E-FOTA.
Notes on MobileIron
- MobileIron on-premise server: Only version 10.8 and later are supported.
- MobileIron cloud server: You can only sync device groups from the default space (Global space).
- When connecting to Knox E-FOTA, your GDPR (General Data Privacy Regulation) profile must not be enabled in the MobileIron console. If it is enabled, no data will be synced between MobileIron and Knox E-FOTA. Once connected, you must keep GDPR disabled. Otherwise, the next group sync may cause your synced devices to be removed from Knox E-FOTA.
Custom firmware
If you purchased the Software Customization Services license, you can now receive custom firmware by requesting it from a Samsung admin.
After you receive custom firmware from a Samsung admin, you can assign it to your campaigns the same way you assign normal firmware. When creating or editing a campaign, you can find the custom firmware listed in the Custom Firmware tab in the Select the target firmware screen.
Knox E-FOTA admin portal improvements
Warning message for devices synced from an EMM
In the Devices tab, when you select a device that was synced from an EMM, most operations in the Actions drop-down menu are disabled. A warning message appears stating that some actions cannot be performed in this tab. Most operations on such devices can only be done in the EMM groups tab.
Viewing the client app’s version number
The Device details screen now includes the version number (Agent version) of the Knox E-FOTA client installed on the device.
Monitoring license usage in the Dashboard
You can now view your license usage in the Dashboard. The Licenses widget contains the following:
- A pie chart that shows the total license operation rate; that is, the total number of license seats currently assigned over the total number of license seats from all commercial and trial licenses in the account.
- A list of up to three licenses with the most number of seats in the account. For each license, the following details are shown:
- Type—Commercial or Trial.
- Status—Active, Registered (that is, the license has been added to the account but is not yet active), Expired, and Terminated.
- Operation rate—Number of assigned seats over the total number of seats in this license.
- End date—Date the license expires.
To view a license’s details, click on that license’s name.
- The remaining number of seats from all commercial and trial licenses in the account.
- A View all link that takes you to the Licenses tab, which contains all licenses in the account and their details.
Dashboard with no data
The following improvements were made to the Dashboard:
- If the account has no device data, a blank Device Status widget will be shown.
- If the account has a device but no campaigns, the Create Campaign button will appear on the Dashboard. If you click it, the Campaign information screen opens, where you can start creating a new campaign.
- If the account has a device but no license, a Get a License button will appear on the Dashboard. If you click it, a popup appears, where you can get a trial license or search for commercial license resellers.