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Monitor operations

This section describes the different areas of Knox E-FOTA One that you can monitor in your dashboard.

When you log in to the Knox E-FOTA One admin portal, you land on the dashboard. You can return to it at any time by clicking the Dashboard tab on the left navigation.

Device Status

The Device Status widget shows a high-level view of the statuses of devices in the organization. Click a status to view the devices that fall under it. Clicking View all takes you to the Devices tab.

The different statuses are as follows:

  • Attention—These devices require the IT admin or end user to take action. For example, device enrollment is pending, the device failed to enroll, and so on.

  • Not enrolled—These devices have already been uploaded to the admin portal. They don’t consume license seats for one of the following reasons:
    • The IT admin has never attempted to enroll them.

    • These were enrolled devices that the IT admin has attempted to unenroll or delete. However, the unenrollment process is not yet complete.

  • Pending—These devices have been uploaded to the admin portal but have not been approved by the IT admin.

  • Cancelled—The IT admin canceled a firmware update. These devices have not yet been reassigned to other campaigns.

  • Active—These devices are up to date and no operations are pending.

OS Trend Graph

The OS Trend Graph shows a pie chart of the different OS versions of all enrolled devices. The chart includes a device count for each OS version. To view more details, click on a device count next to the OS version you're interested in. The device list is displayed filtered by the OS version you selected.

Active campaign

For each campaign you activate, a Campaign widget appears for it in the dashboard. You can have multiple active campaign widgets. Active campaign widgets show the following details.

  • The Status view shows the following:
    • Success rate
    • Successful—Count of devices that were successfully processed. This also includes devices that were not updated because they have a higher version than the target firmware.
    • Attention—Count of devices that require your attention. That is, the update failed on these devices or triggered an error. When you click this, the Devices list is displayed, filtered to show the devices that need your action.
    • In-progress—Count of devices that have yet to download or install updates.

    The Status view is updated in real time.

  • The Trend view shows the success rate of the campaign over the last two weeks. This view is updated once a day.

    NOTE—Campaigns that were activated before KCS 1.32 will not have the trend view.

You can do the following:

  • View more details of the campaign's progress by hovering over the graph.
  • Unpin a campaign widget by clicking the X icon on it.
  • Pin a campaign you've previously unpinned.

To pin an active campaign:

  1. Click Select Campaign to Pin Here.
  2. In the drop-down menu, select the campaign you want to pin.
  3. Click Add.