- *BASICS*
- The Knox Ecosystem
- Samsung Knox Portal
- General FAQs
- Knox Licenses
- *FOR IT ADMINS*
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- White paper
- Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Get started with UEMs
- Introduction
- Blackberry UEM
- IBM MaaS360
- MobileIron Cloud
- Microsoft Intune
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- MobileIron Core
- Knox Service Plugin
- Knox Mobile Enrollment
- Introduction
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Knox Configure
- Mobile
- Wearables
- Shared Device
- Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- White paper
- Knox E-FOTA One
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Migrate from Knox E-FOTA Advanced to Knox E-FOTA One
- Knox E-FOTA Advanced
- Knox E-FOTA on MDM
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
SamsungKnox.com provides a lot of additional information about Knox. Check out these tabs:
- Solutions—For information about various Knox product and solution offerings.
- Support—For white papers, technical notes, glossary, guides, training materials, an interactive Flash simulator, and Frequently Asked Questions (FAQs).
How to get support
Submit a support ticket if you have any questions or encounter any issues.
- Sign in to your SamsungKnox.com dashboard.
- Under Support, click Submit/View my support tickets.
What to provide
To resolve your issue as fast as possible, be prepared to collect the following information:
From the Knox E-FOTA One portal
Customer ID
From various settings on your device
About phone
- Android version
- Build number
- Kernel version
SIM card status
- Mobile network state
- Signal strength
Wi-Fi
- Status
- Signal strength
Dumpstate
- Launch the Phone app.
- Enter *#9900#.
- Tap Run dumpstate/logcat/modem log.
- Tap OK to copy the log to your SDcard.
The tool will then indicate the saved location of the device log files, which is accessible through My Files in your device's personal space.
NOTE—If your device doesn't have a Phone app (for example, Wi-Fi only devices), use the Calculator app and enter (+30012012732+ in the keypad. This switches the Calculator to Factory Mode. For detailed instructions, visit the Knox knowledge base article: How to capture logs to troubleshoot my device?
