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Knox E-FOTA - Error codes

List of error codes with their cause of error for troubleshooting while using Knox E-FOTA.

Client Status

Code

Troubleshooting Guide

Cause of Error

Campaign error

361

Try to check and change the target firmware version of current campaign. If the problem persists, contact Samsung.

Campaign error occurred due to invalid campaign information.

Campaign error

362

Try to check and change the target firmware version of current campaign. If the problem persists, contact Samsung.

Campaign error occurred due to invalid campaign information.

Invalid firmware

364

Try to check and change the target firmware version of current campaign. If the problem persists, contact Samsung.

Firmware version is invalid.

Invalid firmware

365

Try to check and change the target firmware version of current campaign. If the problem persists, contact Samsung.

From/to firmware path is invalid.

Campaign error

921

Try to do Force client refresh the device. If the problem persists, contact Samsung.

Null Pointer Exception occurred on the client while reading a campaign.

Campaign error

922

Try to do Force client refresh the device. If the problem persists, contact Samsung.

General Exception occurred on the client while reading a campaign.

Awaiting for Download

501

Turn on the device's Wi-Fi, or try to set the 'Download network' option in campaign settings to 'Any (Wi-Fi or Mobile)'.

'Download network' option in campaign setting is set as 'Wi-Fi only', but the device's Wi-Fi is turned off.

Awaiting for Download

502

Wait until the device leaves the roaming area, or try to check the 'Download allowed while roaming' option in campaign settings.

Device network is in roaming, but 'Download while roaming' is not allowed in the campaign settings.

Awaiting for Download

503

Turn on the device's Wi-Fi, or try to uncheck the 'Switch to Wi-Fi when firmware size is over' option in campaign settings.

The firmware size is over than the set 'Switch to Wi-Fi when firmware size is over' option value in campaign settings, but the device's Wi-Fi is turned off.

Awaiting for Download

508

Try to change the 'Firmware download period' option in campaign settings, or try to check the device within firmware download period

Current time is not within firmware download period.

Failed to download

561

Try to do Force client refresh the device. If the problem persists, contact Samsung.

'File size mismatch' error occurred on the client during download.

Awaiting for Download

562

Try to secure free space on the device. Need free space that's twice the size of firmware.

Not enough space of storage on the device to download firmware.

Failed to download

563

Press the 'Retry' button to retry download the firmware on the device. If the problem persists, contact Samsung.

Network error occurred on the client during download. 

Failed to download

564

Try to do Force client refresh the device. If the problem persists, contact Samsung.

Checksum error occurred on the client during download.

Failed to download

565

Try to do Force client refresh the device. If the problem persists, contact Samsung.

'File size request' error occurred on the client during download.

Failed to download

566

Try to do Force client refresh the device. If the problem persists, contact Samsung.

'Requirement rule violated' error occurred on the client during download.

Failed to download

567

Try to do Force client refresh the device. If the problem persists, contact Samsung.

'File cannot be written' error occurred on the client during download.

Failed to download

568

Try to do Force client refresh the device. If the problem persists, contact Samsung.

'Unknown' error occurred on the client during download.

Awaiting for install

701

Try to install firmware on the device while the device is connected to charging dock, or try to change the 'Allow installation only when connected to charging dock' option in campaign settings.

Install error occurs because 'Allow installation only when connected to charging dock' condition does not match.

Awaiting for install

702

Try to install firmware on the device after charge the device enough, or try to change the 'Battery level for installation' option in campaign settings.

Install error occurs because 'Battery level for installation' condition does not match.

Awaiting for install

703

Try to install firmware on the device after phone call is over.

When install time, the user is on phone call.

Awaiting for install

704

Try not to postpone installation on the device, or try to change the 'Postpone Installation' option in campaign settings.

End user postponed installation on the device by tapping the 'Postpone' button, tapping the Home or Back buttons, or turning the screen off.

Awaiting for install

707

Try to secure free space on the device. Need free space that's the size of firmware.

Not enough space of storage to install firmware.

Awaiting for install

708

Try to install firmware on the device within firmware installation period.

End user tried to install firmware on the device, but current time is not within firmware installation period

Failed to install

760

Try to do Force client refresh the device. If the problem persists, contact Samsung.

Firmware installation has failed because install is terminated.

Failed to install

761

Try to do Force client refresh the device. If the problem persists, contact Samsung.

Firmware installation has failed because device information of firmware does not match with information of server.

Failed to install

762

Try to do Force client refresh the device. If the problem persists, contact Samsung.

Firmware installation has failed because install is terminated by system.

Failed to install

763

Try to do Force client refresh the device. If the problem persists, contact Samsung.

Firmware installation has failed because unexpected error occurred.

Failed to install

764

Try to do Force client refresh the device. If the problem persists, contact Samsung.

Firmware installation has failed because error occurred during delta firmware install process.

Failed to install

765

Try to do Force client refresh the device. If the problem persists, contact Samsung.

Firmware installation has failed because dm-verity check is failed in recovery mode.

Failed to install

766

Try to do Force client refresh the device. If the problem persists, contact Samsung.

Firmware installation has failed because update of the recovery area is failed.

Failed to install

767

Try to do Force client refresh the device. If the problem persists, contact Samsung.

Firmware installation has failed because error occurs during block based update.

Failed to install

768

Try to do Force client refresh the device. If the problem persists, contact Samsung.

Firmware installation has failed because token in firmware verification is failed.

Failed to install

769

Try to do Force client refresh the device. If the problem persists, contact Samsung.

Firmware installation has failed because there is no result from recovery mode.

Failed to install

770

Knox E-FOTA does not support rooting the device. If the device is not rooted, contact Samsung.

Firmware installation has failed because device is rooted.

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