Basics
About Knox
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- Introduction
  - The Samsung Knox Platform
  - Feature Summary
- Core Platform Security
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  - Virtual Private Networks
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  - Biometric Authentication
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- Appendix
Sign up for Samsung Knox
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Submit a support ticket
User Acceptance Testing
- Introduction
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For IT admins
Knox Admin Portal
- Overview
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Knox Suite
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Knox Platform for Enterprise
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  - Device management modes
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Knox Mobile Enrollment
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Knox Capture
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  - Getting started with Knox Capture
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Knox Asset Intelligence
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  - Device-side errors
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Knox Manage
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- Appendix
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Knox E-FOTA
- Introduction
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- Get started
- Features
- EMM integration
- Appendix
  - Install an app to devices through an EMM
  - EMM compatibility matrix
- Release notes
- FAQ
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- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
  - Knox E-FOTA Advanced
  - Knox E-FOTA on MDM
Knox Guard
- Introduction
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- Support
- Knox Guard REST API
Samsung Care+ for Business
- Introduction
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- Features
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For Knox Partners
Knox Deployment Program
Knox MSP Program

Knox E-FOTA - Error codes

List of error codes with their cause of error for troubleshooting while using Knox E-FOTA.

Client Status	Code	Troubleshooting Guide	Cause of Error
Campaign error	361	Try to check and change the target firmware version of current campaign. If the problem persists, contact Samsung.	Campaign error occurred due to invalid campaign information.
Campaign error	362	Try to check and change the target firmware version of current campaign. If the problem persists, contact Samsung.	Campaign error occurred due to invalid campaign information.
Invalid firmware	364	Try to check and change the target firmware version of current campaign. If the problem persists, contact Samsung.	Firmware version is invalid.
Invalid firmware	365	Try to check and change the target firmware version of current campaign. If the problem persists, contact Samsung.	From/to firmware path is invalid.
Campaign error	921	Try to do Force client refresh the device. If the problem persists, contact Samsung.	Null Pointer Exception occurred on the client while reading a campaign.
Campaign error	922	Try to do Force client refresh the device. If the problem persists, contact Samsung.	General Exception occurred on the client while reading a campaign.
Awaiting for Download	501	Turn on the device's Wi-Fi, or try to set the 'Download network' option in campaign settings to 'Any (Wi-Fi or Mobile)'.	'Download network' option in campaign setting is set as 'Wi-Fi only', but the device's Wi-Fi is turned off.
Awaiting for Download	502	Wait until the device leaves the roaming area, or try to check the 'Download allowed while roaming' option in campaign settings.	Device network is in roaming, but 'Download while roaming' is not allowed in the campaign settings.
Awaiting for Download	503	Turn on the device's Wi-Fi, or try to uncheck the 'Switch to Wi-Fi when firmware size is over' option in campaign settings.	The firmware size is over than the set 'Switch to Wi-Fi when firmware size is over' option value in campaign settings, but the device's Wi-Fi is turned off.
Awaiting for Download	508	Try to change the 'Firmware download period' option in campaign settings, or try to check the device within firmware download period	Current time is not within firmware download period.
Failed to download	561	Try to do Force client refresh the device. If the problem persists, contact Samsung.	'File size mismatch' error occurred on the client during download.
Awaiting for Download	562	Try to secure free space on the device. Need free space that's twice the size of firmware.	Not enough space of storage on the device to download firmware.
Failed to download	563	Press the 'Retry' button to retry download the firmware on the device. If the problem persists, contact Samsung.	Network error occurred on the client during download.
Failed to download	564	Try to do Force client refresh the device. If the problem persists, contact Samsung.	Checksum error occurred on the client during download.
Failed to download	565	Try to do Force client refresh the device. If the problem persists, contact Samsung.	'File size request' error occurred on the client during download.
Failed to download	566	Try to do Force client refresh the device. If the problem persists, contact Samsung.	'Requirement rule violated' error occurred on the client during download.
Failed to download	567	Try to do Force client refresh the device. If the problem persists, contact Samsung.	'File cannot be written' error occurred on the client during download.
Failed to download	568	Try to do Force client refresh the device. If the problem persists, contact Samsung.	'Unknown' error occurred on the client during download.
Awaiting for install	701	Try to install firmware on the device while the device is connected to charging dock, or try to change the 'Allow installation only when connected to charging dock' option in campaign settings.	Install error occurs because 'Allow installation only when connected to charging dock' condition does not match.
Awaiting for install	702	Try to install firmware on the device after charge the device enough, or try to change the 'Battery level for installation' option in campaign settings.	Install error occurs because 'Battery level for installation' condition does not match.
Awaiting for install	703	Try to install firmware on the device after phone call is over.	When install time, the user is on phone call.
Awaiting for install	704	Try not to postpone installation on the device, or try to change the 'Postpone Installation' option in campaign settings.	End user postponed installation on the device by tapping the 'Postpone' button, tapping the Home or Back buttons, or turning the screen off.
Awaiting for install	707	Try to secure free space on the device. Need free space that's the size of firmware.	Not enough space of storage to install firmware.
Awaiting for install	708	Try to install firmware on the device within firmware installation period.	End user tried to install firmware on the device, but current time is not within firmware installation period
Failed to install	760	Try to do Force client refresh the device. If the problem persists, contact Samsung.	Firmware installation has failed because install is terminated.
Failed to install	761	Try to do Force client refresh the device. If the problem persists, contact Samsung.	Firmware installation has failed because device information of firmware does not match with information of server.
Failed to install	762	Try to do Force client refresh the device. If the problem persists, contact Samsung.	Firmware installation has failed because install is terminated by system.
Failed to install	763	Try to do Force client refresh the device. If the problem persists, contact Samsung.	Firmware installation has failed because unexpected error occurred.
Failed to install	764	Try to do Force client refresh the device. If the problem persists, contact Samsung.	Firmware installation has failed because error occurred during delta firmware install process.
Failed to install	765	Try to do Force client refresh the device. If the problem persists, contact Samsung.	Firmware installation has failed because dm-verity check is failed in recovery mode.
Failed to install	766	Try to do Force client refresh the device. If the problem persists, contact Samsung.	Firmware installation has failed because update of the recovery area is failed.
Failed to install	767	Try to do Force client refresh the device. If the problem persists, contact Samsung.	Firmware installation has failed because error occurs during block based update.
Failed to install	768	Try to do Force client refresh the device. If the problem persists, contact Samsung.	Firmware installation has failed because token in firmware verification is failed.
Failed to install	769	Try to do Force client refresh the device. If the problem persists, contact Samsung.	Firmware installation has failed because there is no result from recovery mode.
Failed to install	770	Knox E-FOTA does not support rooting the device. If the device is not rooted, contact Samsung.	Firmware installation has failed because device is rooted.