Manage EMM groups

This section describes how to use the tools in the EMM groups tab to manage your EMM device groups.

Add or remove device groups

At any time, you can change which device groups are synced with your EMM.

To add or remove device groups

In the EMM groups tab, click Manage EMM Groups.
In the next screen:
- Select the device groups you want to add to Knox E-FOTA One.
- Deselect the device groups you want to remove from Knox E-FOTA One.
Click Update E-FOTA Groups.
In the confirmation popup, click Update.

Enroll devices by EMM group

Perform this procedure if you want to enroll one or more device groups to Knox E-FOTA One. This means that all devices in the device groups you select will be enrolled.

In the EMM groups tab, select the device groups you want to enroll.
Click Actions > Enroll device in groups.

The Select license popup shows the active licenses that have enough seats to accommodate all devices in you selected device group(s). If you want to see all licenses, click Clear Filters.
Select the license you want to use, and click Done.

Assign a device group to a campaign

Perform this procedure if you want to assign all devices in a device group to a campaign.

In the EMM groups tab, select the device groups you want to assign to a campaign.
Click Actions > Assign campaign.

The Select campaign popup shows only the active and scheduled campaigns. If you want to see all campaigns (including expired ones), click Clear Filters.

The Select license popup shows the active licenses that have enough seats to accommodate all devices in you selected device group(s). If you want to see all licenses, click Clear Filters.
Select the campaign to assign, and click Done.

Push a campaign to a device group

Perform this procedure if you want to push a campaign update to a device group. This is useful if you've modified an existing campaign and want to immediately apply the update to a device group.

In the EMM groups tab, select the device groups you want to push a campaign to.
Click Actions > Push campaign.
Click Push Now in the confirmation popup.

Manage group priority

Managing group priority is useful in cases where a device is included in multiple EMM groups. Assigning group priority allows you to specify which device group takes precedence in the event of a campaign conflict.

For example, device A is in both group1 and group2. If group1 is assigned to campaign1 and group2 is assigned to campaign2, which campaign is device A assigned to? The answer depends on which group has a higher priority.

To manage group priority

In the EMM groups tab, click Manage group priority.
Use the arrow buttons to reorder the device groups by priority, where 1 has the highest priority.
Click Update Campaign Priority.

Policies to prevent accidental status changes when syncing from an EMM

Knox E-FOTA One follows the following policies to ensure that any device you add individually is properly managed if you later sync that device through an EMM group:

When you add a device to Knox E-FOTA One and then subsequently add its device group from an EMM to Knox E-FOTA One, that device will keep its current status until the EMM group’s initial status changes from Synced to something else.

Example: You enrolled Device A to Knox E-FOTA One and assigned it to Campaign A. On the EMM side, Device A is also a member of Group 1. When you add Group 1 to Knox E-FOTA One, it will get the status Synced. Device A, however, will retain its Assigned status.
When an EMM group’s status changes from the initial Synced status into something else, all its members will follow the new status.

Example: Continuing the example above—if you assign Group 1 to Campaign B, all its members, including Device A, will also be assigned to Campaign B.
If an EMM group is explicitly unenrolled, all its members will also be unenrolled.

Example: Continuing the example above—if you unenroll Group 1, all its members, including Device A, will also be unenrolled.
When you add a device to Knox E-FOTA One and then subsequently add its device groups (multiple groups) from an EMM to Knox E-FOTA One, the device will follow the policy of the group with the higher priority. Group priority is set in Knox E-FOTA One.

Example: You enrolled Device A to Knox E-FOTA One and assigned it to Campaign A. On the EMM side, Device A is also a member of Group 1 and Group 2. When you add Group 1 and Group 2 to Knox E-FOTA One, they will both get the initial status, Synced. Device A, however, will retain its Assigned status (following the first policy above).

In this example, Group 1 has a higher priority than Group 2, so Device A will follow Group 1’s policy. If you enroll Group 2 and assign it to Campaign B, this change will not affect Device A. Since Group 1 is still in its initial Synced status, Device A will continue to retain its Assigned status.

When you enroll Group 1 and assign it to Campaign C, Device A will also be assigned to Campaign C (following the second policy above).