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Add device groups from IBM

Last updated July 26th, 2023

This procedure describes how to connect to your IBM account and select the device groups you want to sync with Knox E-FOTA.

This procedure assumes that you have performed the prerequisite procedures needed to connect to IBM.

To add device groups from IBM:

  1. Sign in to the Knox Admin Portal. In the left sidebar, click Knox E-FOTA.

  2. Go to EMM groups and then click Connect EMM.

    connect emm

  3. Select IBM.

  4. Enter your credentials:

    connect ibm emm

  5. Click Connect. The device groups from IBM are loaded.

  6. Select the device groups you want to sync to Knox E-FOTA. Only Samsung devices are shown in the device groups.

    Syncing device groups

  7. Click Add E-FOTA Groups.

    The device groups are added to Knox E-FOTA and their details are synced from your EMM. Once the sync is done, you can click on a device group name to view the devices in that group.


    You cannot modify device group information on Knox E-FOTA. This is only possible through your EMM’s console. Every 24 hours, device group information is synced from your EMM to Knox E-FOTA. You can also do a manual sync by clicking Sync now at the top-right corner of the EMM groups tab.

    The sync status and Auto-sync button

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