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Managing EMM groups

With Knox E-FOTA, you can streamline your device management tasks by syncing device groups from your EMM. Connecting Knox E-FOTA to your EMM helps ensure that your device groups are never out of sync. Device information is managed in the EMM so that the Knox E-FOTA admin doesn't have to do it manually.

The device groups that you add are automatically synced from the EMM periodically every 24 hours. The following rules apply for devices you add from an EMM:

  • Any device added to a device group in the EMM is automatically added to that device group in Knox E-FOTA. Any enrollment or campaign policy that device group has is also applied to the newly added device.
  • Any device moved to a different device group in the EMM is also moved in Knox E-FOTA. Any enrollment or campaign policy that new device group has is also applied to the newly moved device.
  • Any device deleted from the EMM group is still available on Knox E-FOTA. Only the device's EMM group information is deleted. The campaign, license, and upload source information is still accessible.
NOTE — You can't modify the license and campaign information of devices that are uploaded through an EMM but not associated with an EMM group. You must either reassign the device to an EMM group through EMM group sync, or delete and re-enroll the device.

You can connect to up to five different EMM instances, which can be of the same EMM vendor (for example, multiple on-prem servers) or different EMM vendors. The Knox E-FOTA web console identifies the different EMM instances, which you can selectively synchronize groups with, desynchronize groups with, or remove entirely.

Supported EMMs

The following are the supported EMMs:

Topics in this section

Section Description

Perform the prerequisite procedure to obtain authentication information from the EMM.
Connect to your EMM through the Knox E-FOTA admin portal and choose the device groups you want to sync.
Manage EMM groups Add or remove EMM device groups, enroll devices by EMM group, assign device groups to a campaign, push firmware updates to device groups, and manage device group priority.
Disconnect your EMM Unenroll device groups and disconnect your EMM from Knox E-FOTA.
NOTE — If you want to use your EMM to install the Knox E-FOTA APK to your devices, see Install an app to devices through an EMM.