Add device groups from Knox Manage

This procedure describes how to connect to your Knox Manage account and select the device groups you want to sync with Knox E-FOTA.

This procedure assumes that you have the prerequisites needed to connect to Knox Manage.

Supported group types

You can sync the following types of groups from Knox Manage.

  • Device groups
  • User groups
  • Organization

To add device groups from Knox Manage

  1. Log in to the Knox Admin Portal. In the left sidebar, click Knox E-FOTA.
  2. Go to EMM groups and then click Connect EMM.

  3. Select Knox Manage.
  4. Enter your login credentials:

    • Client ID—For information on how to create a client ID, see Create a client ID in Knox Manage. Note that your client ID is not your Knox Manage username.

    • Password—The password that corresponds to your client ID.

    • URL—Full URL of your Knox Manage admin portal.

    • Tenant ID—Name of your Knox Manage company account. It occurs after @ in your Knox Manage username.

  5. Click Connect.

    The device groups from Knox Manage are loaded.

  6. Select the device groups you want to sync to Knox E-FOTA. Only Samsung devices are shown in the device groups.

  7. Click Add E-FOTA Groups.

    The device groups are added to Knox E-FOTA and their details are synced from your EMM. Once the sync is done, you can click on a device group name to view the devices in that group.

    NOTE — You cannot modify device group information on Knox E-FOTA. This is only possible through your EMM's console. Every 24 hours, device group information is synced from your EMM to Knox E-FOTA. You can also do a manual sync by clicking Sync now at the top-right corner of the EMM groups tab.

    The sync status and Auto-sync button