Menu

Add device groups from Knox Manage

This procedure describes how to connect to your Knox Manage account and select the device groups you want to sync with Knox E-FOTA One.

This procedure assumes that you have the prerequisites needed to connect to Knox Manage.

Supported group types

You can sync the following types of groups from Knox Manage.

  • Device groups
  • User groups
  • AD/LDAP

To add device groups from Knox Manage

  1. Log in to the Knox E-FOTA One portal.
  2. Go to EMM groups and then click Connect EMM.

  3. Select Knox Manage.
  4. Enter your login credentials:

    • Client ID—For information on how to create a client ID, see Create a client ID in Knox Manage.

      NOTE—This is not your Knox Manage username.

    • Password—The password that corresponds to your client ID.

    • URL—Full URL of your Knox Manage admin portal.

    • Tenant ID—Name of your Knox Manage company account. It occurs after @ in your Knox Manage username.

  5. Click Connect.

    The device groups from Knox Manage are loaded.

  6. Select the device groups you want to sync to Knox E-FOTA One.

    NOTE—Only Samsung devices are shown.

  7. Click Add E-FOTA Groups.

    The device groups are added to Knox E-FOTA One and their details are synced from your EMM. Once the sync is done, you can click on a device group name to view the devices in that group.

    NOTE—You cannot modify device group information on Knox E-FOTA One. This is only possible through your EMM’s console. Every 6 hours, device group information is synced from your EMM to Knox E-FOTA One. You can also do a manual sync by clicking the Sync now at the top-right corner of the EMM groups tab.