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Add device groups from Blackberry

This procedure describes how to connect to your Blackberry account and select the groups you want to sync with Knox E-FOTA One.

This procedure assumes that you have the prerequisites needed to connect to Blackberry.

NOTE—You can sync user groups from Blackberry. In Knox E-FOTA One, these groups are treated as groups of devices, not groups of users. You cannot sync shared device groups.

To add device groups from Blackberry

  1. Log in to the Knox E-FOTA One portal.
  2. Go to EMM groups and then click Connect EMM.

  3. Select Blackberry.

  4. Select the type of server you have—On-premise or Cloud.

  5. If you selected On-premise, select the authentication process you use—OAuth or Basic authentication.

  6. Fill in the required details. The following table shows the definitions of the different fields depending on your Blackberry server type and authentication process:

    NOTE—For information on how to create a client ID and client secret, see Prerequisites for connecting to Blackberry

    Field On-premise, Oauth On-premise, Basic authentication Cloud
    Client ID The client ID of the client you created. - The client ID of the client you created.
    Client Secret The client secret of the client you created. - The client secret of the client you created.
    Tenant ID The tenant you registered your client to.
    Partner base URL URL and port (18084) of your on-premise Blackberry server, for example, https://mycompany.uemsupport.com:18084. -
    Proxy host Proxy server of your on-premise Blackberry server. -
    Proxy port Proxy port of your on-premise Blackberry server: 443 -
    Username - Your username. -
    Password - Your password. -
    Base URL - - URL of Blackberry cloud console.

    Example: Blackberry cloud server

  7. Click Connect.

    The device groups from Blackberry are loaded.

  8. Select the device groups you want to sync to Knox E-FOTA One.

    NOTE—Only Samsung devices are shown.

  9. Click Add E-FOTA Groups.

    The device groups are added to Knox E-FOTA One and their details are synced from your EMM. Once the sync is done, you can click on a device group name to view the devices in that group.

    NOTE—You cannot modify device group information on Knox E-FOTA One. This is only possible through your EMM’s console. Every 6 hours, device group information is synced from your EMM to Knox E-FOTA One. You can also do a manual sync by clicking the Sync now at the top-right corner of the EMM groups tab.