- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Wearables
- Shared Device
- FAQ
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQ
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS apps
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assign Managed Google Play private web apps
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Introduction
- How-to video
- Get started
- Using Knox Guard
- Dashboard
- Manage devices
- Introduction
- Accept or reject devices
- Upload devices
- Delete devices
- Complete payment
- Send payment overdue notification
- Enable or disable SIM control
- Download devices as CSV
- View device log
- View device deletion log
- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
- Manage policies
- Manage licenses
- Manage resellers
- Manage admins and roles
- Activity log
- Knox Deployment App
- Release notes
- FAQ
- KBAs
- Support
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Create a campaign
- Sign in to the Knox Admin Portal. In the navigation pane, click Knox E-FOTA.
Go to Campaign and then click Create Campaign.
NOTE —- On the Devices tab, you can customize the table columns to include each device's Consumer Software Customization (CSC). When you export the device list to a CSV file, the CSC info is also included.
- When viewing a device's Device details, you can obtain that device's CSC.
- When assigning target devices to a campaign, fill in the Assign Devices and Firmware table on the campaign creation page. Each row of that table represents a device group, that is, a model and sales code pair. The CSC of each device group is pre-populated next to the sales code. For device groups that have multiple possible CSCs, a list is available instead, from which you can select the CSC for that group.
- When you move on to select the target firmware for a device group, only the firmware versions that are compatible with that device group are available, given the group's model, sales code, and CSC.
- When creating, editing, and viewing a campaign, you can obtain the CSCs of devices in that campaign.
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Fill in the campaign details.
Basic Info
Set a unique name for the campaign and a description of what's new in it.
Schedule
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Campaign period — Set the timeframe when devices in the campaign can start to download and install the update. If you want the campaign period to run indefinitely, select Set a start date only.
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Firmware installation period — Set the timeframe within the campaign period when the devices in the campaign can start installing the update. This timeframe is based on the device's timezone.
If you want to test a campaign immediately, set the firmware installation period to the following values:
- From: 00:00
- To: 24:00
NOTE — Devices will start installation during this period, but there is no guarantee that installation will end within this period. -
Firmware download period — Set the timeframe within the campaign period when the devices in the campaign can start downloading the update. You can set devices to download anytime or you can use the same timeframe as the firmware installation period.
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Postpone installation — Select this option if you want to allow the device user to postpone the installation. Then, set the maximum number of times they're allowed to postpone it and the duration between reminders. You can also set a timer — if the device user doesn't act on an update reminder before the timer times out, the update is automatically installed.
Network and Speed
Download network — Select the network(s) in which devices in the campaign can download the update. If you choose to allow downloads in any network (Wi-Fi or mobile), you can additionally do the following:
- Allow firmware download while roaming.
- Set the campaign to switch to Wi-Fi/Ethernet when the firmware exceeds a certain size.
If needed, you can also control the download speed.
You can also set download speed limits for up to 5 specific SSIDs
Device Condition
Specify how much battery life a device must have to start installing the update. You can also prevent an installation from starting on devices that are not connected a charging dock.
Factory Reset
Specify whether you want to block end users from performing a factory reset on the device.
Block the factory reset option disables factory reset for all devices in that campaign, including those managed by an EMM. If you previously configured factory reset for your device in an EMM, ensure you unconfigure the policy first. As soon as a device is assigned to a campaign with Block the factory reset option enabled, factory reset is disabled even if the campaign is scheduled to start at a later date. If the campaign expires, factory reset remains disabled on the device until you unassign it.
Support Contact Details
Enter a phone number and email address end users can contact for support. You can also set these values as the default contact information for future campaigns.
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- Assign devices to the campaign:
- Click Assign Devices.
On the Assign devices page, select one or more devices to assign to the campaign.
NOTE — By default, the device list is pre-filtered to show only the following:
- Devices that aren't assigned to any campaign.
- Devices assigned to expired or canceled campaigns.
If you want to select a device currently assigned to an active campaign, click Clear Filters.
Devices that are not enrolled are excluded from the device list. Only enrolled devices can be assigned to a campaign.
When you download the device list as a CSV file, the file will contain the version of the Knox E-FOTA client app installed on each device.
Click Assign.
The table at the bottom of the form is populated based on the devices you selected.
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For each row in the table, click on EDIT and do one of the following:
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Click Latest firmware if you want the campaign to automatically push the latest firmware version to the assigned devices. Additionally, select one of the following:
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Any — The latest firmware, regardless of its OS version, is pushed to devices.
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Up to — The latest firmware, within a particular OS version, is pushed to devices.
IMPORTANT — If you select this option, you may not receive security patches included in the latest firmware of the latest OS version.If no firmware meeting your criteria is available for devices of a particular model-carrier pair, an error is displayed.
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Click Lock current firmware if you want to prevent any firmware from being installed on the corresponding devices.
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Click Select from firmware list if you want to select a firmware version to push to the corresponding devices. Then, select the target firmware in the next page.
NOTE —For device models that are newly added to the Knox E-FOTA service, it may take a few hours to for the list of applicable firmware versions to become available. If you do not see the firmware list for a device model you've just added, try again in a few hours.
If Knox E-FOTA is in the process of syncing the firmware list for your assigned devices, you'll have to wait until the firmware sync is complete. You'll receive an email notification when the firmware is ready to be used.
If you purchased the Software Customization Services license, you can request custom firmware from a Samsung admin.
Once you've received custom firmware from a Samsung admin, you'll find it in the Custom Firmware tab when selecting your target firmware.
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Click Create and Activate.
A notification is displayed confirming that the campaign was created. The campaign is added to the Campaigns list.
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(Optional) Set gradual campaign rollout
You can choose to randomly and gradually rollout campaigns to devices. You can rollout the campaign at a certain rate to a random set of devices daily. For example, 5% of the devices can start a firmware download on the first day, the next 5% on the day after, and so on. This feature helps with troubleshooting and discovering critical issues with firmware rollout and prevents the spread of bad firmware to all company devices.
A device that is off during this campaign period will have a pending status until the device is turned on. If the device remains off during the duration of the campaign period, it won't receive the command to update.
In some cases, especially when upgrading devices to a major Android OS version, several firmware updates are installed incrementally to reach the target firmware version, even if you only applied one campaign. This process results in devices automatically rebooting multiple times, corresponding to the number of firmware updates that actually occurred.
Assign devices to an existing campaign
You can assign devices to an existing campaign:
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Go to Devices.
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Select the devices you want to assign.
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Click ACTIONS > Assign campaign.
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Select which campaign to assign the devices to.
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Click ASSIGN.