Create a campaign

1. Sign in to the Knox Admin Portal. In the navigation pane, click Knox E-FOTA.

   1. Go to Campaign and then click Create Campaign.

      

      NOTE —

      • On the Devices tab, you can customize the table columns to include each device's Consumer Software Customization (CSC). When you export the device list to a CSV file, the CSC info is also included.
      • When viewing a device's Device details, you can obtain that device's CSC.
      • When assigning target devices to a campaign, fill in the Assign Devices and Firmware table on the campaign creation page. Each row of that table represents a device group, that is, a model and sales code pair. The CSC of each device group is pre-populated next to the sales code. For device groups that have multiple possible CSCs, a list is available instead, from which you can select the CSC for that group.
      • When you move on to select the target firmware for a device group, only the firmware versions that are compatible with that device group are available, given the group's model, sales code, and CSC.
      • When creating, editing, and viewing a campaign, you can obtain the CSCs of devices in that campaign.
2. Fill in the campaign details.

   Basic Info

   Set a unique name for the campaign and a description of what's new in it.

   

   Schedule

   • Campaign period — Set the timeframe when devices in the campaign can start to download and install the update. If you want the campaign period to run indefinitely, select Set a start date only.

     

   • Firmware installation period — Set the timeframe within the campaign period when the devices in the campaign can start installing the update. This timeframe is based on the device's timezone.

     If you want to test a campaign immediately, set the firmware installation period to the following values:

     • From: 00:00
     • To: 24:00
     NOTE — Devices will start installation during this period, but there is no guarantee that installation will end within this period.

     

   • Firmware download period — Set the timeframe within the campaign period when the devices in the campaign can start downloading the update. You can set devices to download anytime or you can use the same timeframe as the firmware installation period.

     

   • Installation reminder message — Set how long the installation reminder is displayed, in minutes (between 1 and 999)

     NOTE — A duration of up to 5 minutes seamlessly triggers firmware updates and reduces the total time lost between successive updates, whereas higher durations ensure the end user is notified — through the installation reminder message — before the firmware installs.

     Alternatively, select Do not display if you don't want the device user to see an installation reminder.

     

   • Postpone installation — Configure the postponement settings if you want to allow the device user to postpone the installation. Set the maximum number of times they're allowed to postpone the installation and the duration between reminders.

     After the installation reminder period expires, any pending firmware installations begin immediately. Furthermore, selecting Do not display triggers these installations without notifying the device user.

   Network and Speed

   Download network — Select Basic or Advanced as the download network that devices in the campaign would use for firmware downloads.

   Basic

   

   • Select Wi-Fi or Ethernet, or Any (Wi-Fi, Mobile, or Ethernet) as the network type.
   • Any(Wi-Fi, Mobile, or Ethernet) provides additional download settings:
     • Select Download allowed while roaming to allow firmware downloads while roaming.
     • Select Switch to Wi-Fi or ethernet when firmware size is over Enter size MB to switch the network type to Wi-Fi or Ethernet when the firmware download size exceeds the specified size.

   Advanced

   

   • Select one or more network types among Wi-Fi, Mobile, or Ethernet
   • Set the priority order of the network types by clicking or next to them. The priority is in order from top to bottom.
   NOTE — You can choose to disable one or more network types, but at least one network type must be selected for firmware downloads.
   • If you select Mobile as the network type, you can also configure download settings related to data consumption:
     • Select Download allowed while roaming to allow firmware downloads while roaming.
     • Select Switch to Wi-Fi or ethernet when firmware size is over Enter size MB to switch the network type to Wi-Fi or Ethernet when the firmware download size exceeds the specified size.

   You can also set download speed limits for up to 5 specific SSIDs

   

   Device Condition

   Specify how much battery life a device must have to start installing the update. You can also prevent an installation from starting on devices that are not connected a charging dock.

   

   Factory Reset

   Specify whether you want to block end users from performing a factory reset on the device.

   

   Block the factory reset option disables factory reset for all devices in that campaign, including those managed by an EMM. If you previously configured factory reset for your device in an EMM, ensure you unconfigure the policy first. As soon as a device is assigned to a campaign with Block the factory reset option enabled, factory reset is disabled even if the campaign is scheduled to start at a later date. If the campaign expires, factory reset remains disabled on the device until you unassign it.

   Support Contact Details

   Enter a phone number and email address end users can contact for support. You can also set these values as the default contact information for future campaigns.

3. Assign devices to the campaign:
   1. Click Assign Devices.

   2. On the Assign devices page, select one or more devices to assign to the campaign.

      NOTE — By default, the device list is pre-filtered to show only the following:

      • Devices that aren't assigned to any campaign.
      • Devices assigned to expired or canceled campaigns.

      If you want to select a device currently assigned to an active campaign, click Clear Filters.

      Devices that are not enrolled are excluded from the device list. Only enrolled devices can be assigned to a campaign.

      When you download the device list as a CSV file, the file will contain the version of the Knox E-FOTA client app installed on each device.

   3. Click Assign.

      The table at the bottom of the form is populated based on the devices you selected.

4. For each row in the table, click on EDIT and do one of the following:

   • Click Latest firmware if you want the campaign to automatically push the latest firmware version to the assigned devices. Additionally, select one of the following:

     • Any — The latest firmware, regardless of its OS version, is pushed to devices.

     • Up to — The latest firmware, within a particular OS version, is pushed to devices.

       IMPORTANT — If you select this option, you may not receive security patches included in the latest firmware of the latest OS version.

       If no firmware meeting your criteria is available for devices of a particular model-carrier pair, an error is displayed.

   • Click Lock current firmware if you want to prevent any firmware from being installed on the corresponding devices.

   • Click Select from firmware list if you want to select a firmware version to push to the corresponding devices. Then, select the target firmware in the next page.

   

   NOTE —

   • For device models that are newly added to the Knox E-FOTA service, it may take a few hours to for the list of applicable firmware versions to become available. If you do not see the firmware list for a device model you've just added, try again in a few hours.
   • If Knox E-FOTA is in the process of syncing the firmware list for your assigned devices, you'll have to wait until the firmware sync is complete. You'll receive an email notification when the firmware is ready to be used.
   • If you purchased the Software Customization Services license, you can request custom firmware from a Samsung admin. Once you've received custom firmware from a Samsung admin, you'll find it in the Custom Firmware tab when selecting your target firmware.
   • If you have purchased support for Enterprise Security Patches (ESP), you can select them as target firmware in the firmware list.

5. Click Create and Activate.

   A notification is displayed confirming that the campaign was created. The campaign is added to the Campaigns list.

6. (Optional) Set gradual campaign rollout

   You can choose to randomly and gradually rollout campaigns to devices. You can rollout the campaign at a certain rate to a random set of devices daily. For example, 5% of the devices can start a firmware download on the first day, the next 5% on the day after, and so on. This feature helps with troubleshooting and discovering critical issues with firmware rollout and prevents the spread of bad firmware to all company devices.

   

Assign devices to an existing campaign

You can assign devices to an existing campaign:

1. Go to Devices.

2. Select the devices you want to assign.

3. Click ACTIONS > Assign campaign.

4. Select which campaign to assign the devices to.

5. Click ASSIGN.