Create a campaign

1. Log in to the Knox Admin portal.
   1. Go to Campaign and then click Create Campaign.

      

      NOTE

      • In the Devices tab, you can customize the table columns to include each device’s CSC (Consumer Software Customization). When you export the device list to a CSV file, the CSC info is also included.
      • When viewing a device’s Device details, you can now see that device’s CSC.
      • When assigning target devices to a campaign, fill in the Assign Devices and Firmware table in the campaign creation screen. Each row of that table represents a device group, that is, a model/sales-code pair. The CSC of each device group is now pre-populated next to the sales code. For device groups that have multiple possible CSCs, dropdown-menu is displayed instead, so that you can select the CSC for that group.
      • When you move on to select target firmware for a device group, you only see target firmware versions that are compatible with that device group given its model, sales code, and CSC.
      • When creating, editing, and viewing a campaign, you can now see the CSCs of devices in that campaign.

2. Fill in the campaign details.

   Basic Info

   Set a unique name for the campaign and a description of what's new in it.

   

   Schedule

   • Campaign period—Set the timeframe when devices in the campaign can start to download and install the update. If you want the campaign period to run indefinitely, select Set a start date only.

     

   • Firmware installation period—Set the timeframe within the campaign period when the devices in the campaign can start installing the update. This timeframe is based on the device's timezone.

     If you want to test a campaign immediately, set the firmware installation period to the following values:

     • From: 00:00
     • To: 24:00

     NOTE—Devices will start installation during this period, but there is not guarantee that installation will end within this period.

     

   • Firmware download period—Set the timeframe within the campaign period when the devices in the campaign can start downloading the update. You can set devices to download anytime or you can use the same timeframe as the firmware installation period.

     

   • Postpone installation—Select this option if you want to allow the end user to postpone the installation. Then, set the maximum number of times they're allowed to postpone it and the duration between reminders. You can also set a timer; if the user doesn't act on an update reminder before the timer times out, the update is automatically installed.

     

   Network and Speed

   Download network—Select the network(s) in which devices in the campaign can download the update. If you choose to allow downloads in any network (Wi-Fi or mobile), you can additionally do the following:

   • Allow firmware download while roaming.
   • Set the campaign to switch to Wi-Fi/Ethernet when the firmware exceeds a certain size.

   If needed, you can also control the download speed.

   

   You can also set download speed limits for up to 5 specific SSIDs

   

   Device Condition

   Specify how much battery life a device must have to start installing the update. You can also prevent an installation from starting on devices that are not connected a charging dock.

   

   Factory Reset

   Specify whether you want to block end users from performing a factory reset on the device.

   

   Support Contact Details

   Enter a phone number and email address end users can contact for support. You can also set these values as the default contact information for future campaigns.

3. Assign devices to the campaign:
   1. Click Assign Devices.

   2. In the Assign devices screen, select one or more devices to assign to the campaign.

      NOTE—By default, the device list is pre-filtered to show only the following:

      • Devices that aren't assigned to any campaign.
      • Devices assigned to expired or canceled campaigns.

      If you want to select a device currently assigned to an active campaign, click Clear Filters.

      Devices that are not enrolled are excluded from the device list. Only enrolled devices can be assigned to a campaign.

      When you download the device list as a CSV file, the CSV file will now contain the version of the Knox E-FOTA app installed on each device.

   3. Click Assign.

      The table at the bottom of the form is populated based on the devices you selected.

4. For each row in the table, click on EDIT and do one of the following:

   • Click Latest firmware if you want the campaign to automatically push the latest firmware version to the assigned devices. Additionally, select one of the following:

     • Any—The latest firmware, regardless of its OS version, is pushed to devices.

     • Up to—The latest firmware, within a particular OS version, is pushed to devices.

       IMPORTANT—If you select this option, you may not receive security patches included in the latest firmware of the latest OS version.

       If no firmware meeting your criteria is available for devices of a particular model-carrier pair, an error is displayed.

   • Click Lock current firmware if you want to prevent any firmware from being installed on the corresponding devices.

   • Click Select from firmware list if you want to select a firmware version to push to the corresponding devices. Then, select the target firmware in the next screen.

   

   NOTE

   • For device models that are newly added to the Knox E-FOTA service, it may take a few hours to for the list of applicable firmware versions to become available. If you do not see the firmware list for a device model you've just added, try again in a few hours.

   • If Knox E-FOTA is in the process of syncing the firmware list for your assigned devices, you'll have to wait until the firmware sync is complete. You'll receive an email notification when the firmware is ready to be used.

   • If you purchased the Software Customization Services license, you can request custom firmware from a Samsung admin.

     Once you've received custom firmware from a Samsung admin, you'll find it in the Custom Firmware tab when selecting your target firmware.

5. Click Create and Activate.

   A notification is displayed confirming that the campaign was created. The campaign is added to the Campaigns list.

6. (Optional) Set gradual campaign rollout

   You can choose to randomly and gradually rollout campaigns to devices. You can rollout the campaign at a certain rate to a random set of devices daily. For example, 5% of the devices can start a firmware download on the first day, the next 5% on the day after, and so on. This feature helps with troubleshooting and discovering critical issues with firmware rollout and prevents the spread of bad firmware to all company devices.