- Basics
- About Knox
- Knox licenses
- Knox white paper
- Sign up for Samsung Knox
- Latest release notes
- General Knox FAQ
- General Knox KBAs
- Submit a support ticket
- User Acceptance Testing
- For IT admins
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Knox Mobile Enrollment
- Knox Configure
- Mobile
- Introduction
- Get started
- Features
- License management
- Release notes
- Troubleshoot
- Wearables
- Shared Device
- FAQ
- KBAs
- Mobile
- Knox Capture
- Welcome
- Overview
- How-to guides
- Manage licenses
- Scanning profiles
- Apps and activities
- Scan engine settings
- Keystroke output and data formatting
- Export configuration and deploy through EMM
- Set the camera scan trigger
- Connect a hardware scanner
- Configure the output path
- Check a configuration in test mode
- Use intent output
- Knox Capture AR
- Get started
- How-to videos
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox Capture: Scandit Edition
- Introduction
- How it works
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Video: Getting started with Knox Manage
- Integration with Managed Service Provider
- Access Knox Manage
- Configure basic environments
- Create user accounts
- Create groups
- Create organization
- Set up devices and profiles
- Create a new profile
- Assign profiles to groups and organizations
- Enroll devices
- Shared Android device quickstart
- Non-shared Android device enrollment quickstart
- Android Management API device enrollment quickstart
- Apple User Enrollment quickstart
- View device information
- Apply profiles to organizations
- Set up Knox Manage deployment with a Knox Suite license
- Manage Chromebooks
- Manage Android devices with the Android Management API
- Manage Shared iPads
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQ
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQ
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Knox Guard
- Samsung Care+ for Business
- For Knox Partners
- Knox Deployment Program
- Knox MSP Program
This section describes prerequisite steps you need to perform before you can start connecting to MobileIron.
You can connect to a MobileIron on-premise server or cloud (Saas) server. We assume that you already have a MobileIron account that you use to connect to your on-premise or cloud console. You can use the login credentials for that account to connect Knox E-FOTA to MobileIron.
NOTE
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MobileIron On-premise: Only version 10.8 and later are supported.
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MobileIron Cloud: You can only sync device groups from the default space (Global space).
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When connecting to Knox E-FOTA, your GDPR (General Data Privacy Regulation) profile must not be enabled in the MobileIron console. If it is enabled, no data will be synced between MobileIron and Knox E-FOTA. Once connected, you must keep GDPR disabled. Otherwise, the next group sync may cause your synced devices to be removed from Knox E-FOTA.
Disable your GDPR profile in MobileIron (on-premise)
Follow these steps to disable your GDPR profile if you plan to connect to a MobileIron on-premise server.
- In the MobileIron console, click Devices & Users > Users.
- In the list of users, click the edit icon next to the user you want to use to connect Knox E-FOTA to MobileIron.
- In the Edit User popup, deselect the Enable GDPR checkbox.
- Click Save.
Disable your GDPR profile in MobileIron (cloud)
Follow these steps to disable your GDPR profile if you plan to connect to a MobileIron cloud server.
- In the MobileIron console, click Users > Users.
- In the Users screen, click the name of the user you want to use to connect Knox E-FOTA to MobileIron.
- In the Details screen for that user, click Edit.
- When prompted to authenticate, enter your admin password, and click Authenticate.
- Still in the Details screen, scroll down to the GDPR Profile section, and switch the option OFF.
- Click Save.
