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Before you begin

This section describes how to get started with Knox E-FOTA One.

Requirements

  1. Create a Samsung account—In order to use Knox E-FOTA One and other Samsung Knox solutions, you need access to SamsungKnox.com, which requires a Samsung account. If you don't have a Samsung account, you are prompted to create one.
  2. Apply for access to Knox E-FOTA One—Once you have access to SamsungKnox.com, you can apply for access to Knox E-FOTA One.
  3. Obtain test devices—You'll need test devices to test Knox E-FOTA One.
    NOTE—Knox E-FOTA One works with Knox-supported devices with Android N and later. Out-of-box experience (OOBE) installation works with devices with Android P and later.

SamsungKnox.com

You can manage Knox licenses through your SamsungKnox.com account. Your account provides access to various Knox solutions and tools through the SamsungKnox.com dashboard. Your SamsungKnox.com account also allows you to create support tickets if you are having issues with a product.

A SamsungKnox.com account is free and you can create one in just a few minutes.

Create a SamsungKnox.com account

  1. Go to www.samsungknox.com.
  2. Click Enroll on the upper right-hand side of the screen.

  3. Enter your business email address.
    NOTE—Personal email accounts, such as Gmail and Hotmail accounts, are not accepted.

    If your email address is already associated with a Samsung account, you're prompted to sign in to your Samsung account. Otherwise, you're prompted to create one.

  4. Create a Samsung account.

    NOTE—Follow these steps if you are prompted to create a Samsung account. If you already have a Samsung account, sign in and skip these steps.

    1. Click Agree.

    2. Complete the required fields, then click Next.

      NOTE—The fields in this screen may differ slightly depending on the country where you're accessing SamsungKnox.com.

      A message appears confirming that a verification email has been sent to the email address you entered.

    3. In your email inbox, open the confirmation email for the Samsung account and click the verification link.
    4. Click Start.
    5. Enter your company information and click Submit.

  5. Read and acknowledge the Samsung Knox agreements, and click Submit.

    Your SamsungKnox.com dashboard appears.

    See the next procedure to apply for access to Knox E-FOTA One.

Apply for access to Knox E-FOTA One

NOTE—If your account is already activated for Knox Configure or Knox Mobile Enrollment, you're pre-approved for access to Knox E-FOTA One. You can open the Knox E-FOTA One portal by going to your SamsungKnox.com dashboard and clicking Launch Console on the Knox E-FOTA One card.

  1. Sign in to your SamsungKnox.com dashboard if you're not already signed in.
  2. On the Knox E-FOTA One card, click Apply Now.

  3. Read and acknowledge the Knox E-FOTA One agreements, and click Submit application.

    A confirmation page appears. Activation of your Knox E-FOTA One account can take several days. 

    When your account is approved, you can open the Knox E-FOTA One portal by going to your SamsungKnox.com dashboard and clicking Launch Console on the Knox E-FOTA One card.

Log in to the Knox E-FOTA One portal

  1. Go to SamsungKnox.com and click Sign in.
  2. Enter your Samsung account email and password.

    Your SamsungKnox.com dashboard appears.

  3. On the Knox E-FOTA One card, click Launch Console.

    The Knox E-FOTA One portal opens.

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