Add devices

When you have an active Knox E-FOTA license, you can add devices to Knox E-FOTA.

Devices that you add to Knox E-FOTA One are placed in a candidate pool of devices. From this pool, you can select devices that you want to enroll in Knox E-FOTA One. Devices you enroll consume license seats. Once you've enrolled devices you can then assign them to update campaigns.

There are different ways to add devices:

• Through a reseller
• Through a supported EMM
• Through a CSV file upload

Add devices purchased from a reseller

When you purchase devices from a reseller, you must provide your Knox Customer ID to them. Your Knox Customer ID is shown in the Resellers tab. The reseller uses this ID to upload the devices to Knox E-FOTA for you, so you don’t have to add the devices yourself. You can auto-approve all uploads from a reseller or you can manually approve their uploads.

NOTE—Devices you purchase from a reseller that have Android P or later have the Knox E-FOTA client app automatically installed during the out-of-box experience (OOBE).

Register a reseller

This procedure describes how to register a reseller and auto-approve their device uploads.

NOTE—This procedure requires the Reseller ID of the reseller you bought the devices from. Remember to get the Reseller ID and provide your Knox Customer ID to that reseller.

1. Log in to the Knox Admin portal.
2. Go to Resellers and then click Register Reseller.

   

3. Enter the Reseller ID and click Lookup.

   

4. If the reseller is found, click Register.

   The reseller is registered. The next screen allows you to manage your preferences for this reseller. You can always go back to this screen to change your preferences.

5. (Optional) Select the checkbox to auto-approve all device uploads from this reseller.

   

6. (Optional) Select whether to auto-enroll or assign the devices to a default campaign. If you skip this step, you can enroll and assign devices at any time.

   NOTE—This step prompts you to specify the license you want to use to enroll the devices. Each device you enroll consumes one license seat.

   1. Choose one of the following options:
      • Auto Enroll/Lock Firmware—If you choose this option, select the license to be used.
      • Assign default campaign—You can only assign devices if you already have a campaign. If you choose this option:
        • Select the campaign to assign the devices to
        • Select the license to be used to enroll the devices.

   

7. Click Save.

   Your preferences are saved. When the reseller uploads the devices, they show in Devices > Uploads.

Approve an upload from an unregistered reseller

When the reseller has uploaded devices to your account, you can find them in Devices > Uploads. Follow this procedure to approve uploads from resellers you have not registered.

1. Log in to the Knox Admin portal.

2. Go to Devices > Uploads.

3. In the list of uploads, search for the reseller upload you want to approve. Sort and filter by fields as needed. Uploads that need to be approved have the Pending status.

4. Click View.

   

5. Click Approve All Devices.

   Approving an upload causes the reseller to be added to your registered resellers list.

6. (Optional) Select the checkbox to auto-approve all device uploads from this reseller.

   

7. (Optional) Select whether to auto-enroll or assign the devices to a default campaign. If you skip this step, you can enroll and assign devices at any time.

   NOTE—This step prompts you to specify the license you want to use to enroll the devices. Each device you enroll consumes one license seat.

   Choose one of the following options:

   • Auto Enroll/Lock Firmware—If you choose this option, select the license to be used.
   • Assign default campaign—You can only assign devices if you already have a campaign. If you choose this option:
     • Select the campaign to assign the devices to
     • Select the license to be used to enroll the devices.

   

8. Click Approve.

Add device groups from your EMM

You can add device groups from your EMM to Knox E-FOTA One. The device groups that you add are automatically synced from the EMM periodically every 6 hours.

At a high level, you need to do the following:

1. Perform the prerequisite procedure to obtain authentication information from your EMM.
2. Connect to your EMM.

For more information on these procedures, see Managing EMM groups.

Add devices by uploading a CSV file

With Knox E-FOTA, you can directly add devices to the admin portal by uploading a CSV file containing the IMEIs or serial numbers of the devices.

1. Log in to the Knox Admin portal.

2. In the left navigation bar, click Devices.

3. Under the Devices heading, click the Bulk Actions tab.

4. Select UPLOAD DEVICES.
5. Click Download CSV template and open the downloaded file.

6. In the first column, enter the IMEIs or serial numbers of the devices you want to upload. Enter one IMEI or serial number per row.

   NOTE—Do not include a header row, do not leave any rows empty, and do not duplicate IMEIs or serial numbers.

7. Save the file.
8. In the Knox E-FOTA portal, click Browse and select your CSV file.

   

9. (Optional) Auto-enroll or assign the devices to a campaign. If you skip this step, you can enroll and assign devices at any time.

   NOTE—This step prompts you to specify the license you want to use to enroll the devices. Each device you enroll consumes one license seat.

   Choose one of the following options:

   • Auto Enroll/Lock Firmware—If you choose this option, select the license to be used.
   • Assign default campaign—You can only assign devices if you already have a campaign. If you choose this option:
     • Select the campaign to assign the devices to.
     • Select the license to be used to enroll the devices.

   

10. Click Submit.

    A message appears confirming that the CSV file was uploaded. When your devices are verified and added to your inventory, they'll appear in Devices > All Devices with the status Not enrolled.