When using Knox E-FOTA, is there a way to avoid incurring mobile charges?

To avoid incurring mobile charges when performing a Knox E-FOTA upgrade, do the following:

  • Inform your mobile device users of the upgrade.
  • Instruct users to disable cellular data on their device.
  • Instruct users to ensure that their device is connected to Wi-Fi.

By providing users sufficient notice of an upgrade and ensuring that their only data connection is Wi-Fi, you can avoid incurring mobile data charges.