- Basics
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- Introduction
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- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
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- Video: Getting started with Knox Manage
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- Create user accounts
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- Create a new profile
- Assign profiles to groups and organizations
- Enroll devices
- Shared Android device quickstart
- Non-shared Android device enrollment quickstart
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- View device information
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- Set up Knox Manage deployment with a Knox Suite license
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- Sync user information
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- Knox E-FOTA
- Introduction
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- Enable or disable SIM control
- Download devices as CSV
- View device log
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- Start and stop blinking reminder
- Lock and unlock devices
- Update lock message
- Send relock timestamp
- Turn on/off relock reminder
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- Manage licenses
- Manage resellers
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- Activity log
- Knox Deployment App
- Release notes
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- Knox Deployment Program
- Knox MSP Program
Overview
Some customers are reporting that their devices with a Knox E-FOTA Advanced client version of 1.1.0.29 and later are not synchronizing with the Knox E-FOTA Advanced server.
Cause
The Knox E-FOTA Advanced client app (version 1.1.0.29 and later) has logic that causes the client to perform token validation before communicating with the server. The token expired on May 2, 2020, causing token validation to fail. As a result, the affected clients do not attempt to communicate with the server.
Resolution
This issue was resolved in version 1.1.0.69 of the Knox E-FOTA Advanced client app, in which the client token authentication logic was updated. Please update your app version to 1.1.0.69 or later and re-enroll the device.
