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Manage devices

View devices

  1. Sign in to the Knox Admin Portal.
  2. Select the Devices tab.
    Selecting Devices page from the side navigation
  3. Select the DEVICES tab again here.
    Selecting DEVICES tab in the Devices page
  4. Filter and sort submitted devices by IMEI/SN, SKU, Market name, Device tier, Status, Coverage, and coverage Start date and End date.
  5. Select the IMEI/SN number of the device in order to see it's full details.
  6. Click the VIEW ALL DEVICE INFORMATION button in the DEVICE DETAILS dialog. It takes you to a consolidated device info view on the Knox Admin Portal.
    Device Details dialog

Approve devices

  1. Sign in to the Knox Admin Portal.
  2. Select the Devices tab.
    Selecting Devices page from the side navigation
  3. Select the UPLOADS tab.
    Selecting UPLOADS tab in the Devices page
  4. Select the pending approval and click APPROVE ALL DEVICES. In the next screen.
    Selecting Approve All Devices in the Devices page
  5. (Optional) Next you will get a prompt to configure settings to auto-approve uploads from this reseller. If you want to have that, select CONFIGURE OPTIONS and add the appropriate settings as mentioned previously in reseller management.
    NOTE—This step prompts you to specify the license you want to use to enroll the devices. Each device you enroll consumes one license seat. Choose one of the following options:
    • Automatically assign license to devices— This option is enabled only if you check the device auto approval option. You can check this option too if you want the auto-approved devices from this reseller to be automatically assigned to a license.
      • NOTE— Devices in your device list must be covered under a license.
    • Selected license— Select the license which you want to associate with devices from this reseller.
      • NOTE— You cannot select the license that has the same device tier.
  6. The device status changes from Pending to Approved. You can view details of each device upload by selecting the View link under DETAILS column for the respective device upload task.

Delete devices

  1. Sign in to the Knox Admin Portal.
  2. Select the Devices tab.
    Selecting Devices page from the side navigation
  3. Select the DEVICES tab again here.
    Selecting DEVICES tab in the Devices page
  4. Check the device you want to delete from the checkbox and select Delete devices from the ACTIONS drop-down.
    Selecting Delete devices option from the Actions drop-down menu in the Devices page
  5. Read the pop-up prompt and select DELETE again.

Bulk assign license

You can assign licenses to the devices in bulk from the Devices page. The instructions to do so are the same as explained in the Bulk actions.

Tutorial Progress

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