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Manage licenses

Last updated July 26th, 2023

After you sign up for a samsungknox.com account, you can proceed to obtain a Samsung Care+ for Business license.

Purchase a commercial license

When you’re ready, you can contact a reseller in your region to purchase SCB licenses.

  1. Go to Buy from a reseller.
  2. Select your country from the drop-down menu.
  3. Check Samsung Care+ for Business for SOLUTIONS.
  4. The screen populates with available resellers for the Samsung Care+ for Business and your country. Select a listed reseller link for their contact and proceed to buy your license.

Enter a license key

If the reseller used your Knox Customer ID (found in the top-right corner of your SCB console), the license will likely get registered to your account automatically.

Perform these steps when you receive your commercial license from a reseller.

  1. Sign in to the Knox Admin Portal.

  2. Go to Licenses tab.

  3. Click ACTIONS > Enter license key.

    Selecting Enter license key option from the Actions drop-down menu.

  4. Enter a custom name for the license and the license key and click Add.

    Enter license name and key window.

Assign license

This section explains manual license assignment. To see bulk license assignment using CSV file, see Bulk actions.

License assignment requires approved devices present in your console, to buy devices see Manage resellers, and to approve devices, see Manage devices.

To assign a license:

  1. Sign in to the Knox Admin Portal.

  2. Go to Licenses tab.

  3. Select the license you want to assign and click ACTIONS > Assign license.

    Selecting Assign License in the Licenses page

  4. Select the devices you want to assign.

  5. Click ASSIGN.

Unassign license

For now, this option is only available to customers in India and the Philippines.

Devices only in the Active pending state can be unassigned. This can be done from either the Devices page’s Actions drop-down menu, or from the DEVICE DETAILS dialog box as shown.

Showing license unassignment steps from the Actions drop-down menu in the Devices page

License Policies

For devices in France, the Coverage Start Date is the start date entered in the purchase order (SLM). The start date means the planned delivery date to enterprise customer.

ADH, SP, and Combo (EW + ADH)

  • License assignment can be done in a staggered manner, meaning you can assign license to devices as you receive and activate those devices. However, the license can only be assigned within the “License Assignment Period” or in other words, can only be assigned by license Assignment End Date. You can find this info in the License tab of the SCB console.
  • Device must be eligible for license assignment.
    • License Assignment is possible for Device with EULA accepted within the past 30 days (Device Eligible Period), where license assignment – EULA date =< 30 days. EULA date is the date when the device End User License agreement is accepted after turning on the device for the first time.
    • EULA must be accepted before the end of license assignment period.
  • Device Coverage Start date is the License Assignment Date. However, for some countries, it can be the later date between License Assignment Date and EULA Acceptance date. Please contact sales for the detailed policy.

EW (Extended Warranty)

  • License assignment can be done in a staggered manner, meaning you can assign license to devices as you receive and activate those devices. However, the license can only be assigned within the “License Assignment Period” or in other words, can only be assigned by license Assignment End Date. You can find this info in the License tab of the SCB console.
  • Device must be eligible for license assignment.
    • License assignment is possible within Basic Warranty Period (Device Eligible Period), where license assignment – EULA date =< Basic Warranty Period. EULA date is the date when the device End User License agreement is accepted after turning on the device for the first time.
    • EULA must be accepted before the end of license assignment period.
    • Basic Warranty Period starts from EULA date.
  • Device Coverage Start Date is EULA date + Basic Warranty (+ 1 day). The 1 day can be added or not depending upon the country. Please contact sales for the detailed policy.

License seat type (in SCB)

  • Total — Number of seats the user purchased for a license key.
  • Assigned — Number of seats the user tried to assign to devices, including Active and Active Pending.
  • Active — Number of seats that are successfully consumed in the LMS License Protection System .
  • Remaining — Number of seats subtracting Assigned seats from Total seats.

Showing license seat status

Note PC devices

Note PC devices can be activated in non-staggered manner meaning the coverage of all devices starts and ends together irrespective of when the user assigns the license to the devices. For these devices, use serial number for assignment as IMEI is not applicable.

The coverage start date is calculated based on the License Start Date as follows:

  • Accidental Damage from Handling — License Start Date + 1 day
  • Extended Warranty — License Start Date + Basic Warranty Period + 1 day

Note PC devices do not have an EULA date and use delivery date instead of EULA date.

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