Manage admins and roles

Last updated July 26th, 2023

With Role-Based Access Control (RBAC), admins responsible for account creation (super admins) are able to assign refined role permissions to each individual admin.

Each SCB account can be managed by multiple administrators.

Create a role

Roles are assigned to each admin to specify custom permissions and access. When View only permission is selected, no profile configuration, device management, license or reseller administration is permitted. Note that new roles will have the View only permission selected by default.

To create a role to assign to an admin:

Once approved, sign in to the Knox Admin Portal.
Select Administrators and Roles from the left-hand navigation menu.
Select the ROLES tab.
Click the CREATE ROLE button.
Define the role details and permissions.
Click Save.

Invite admins

Invite admin

Once approved, sign in to the Knox Admin Portal.
Click on the Administrators & Roles tab.
Click INVITE ADMINISTRATOR.
In the Invite administrator screen, enter the following information:
- First Name — Provide the first name of the administrator resource for this invitation.
- Last Name — Provide the last name of the administrator resource for this invitation.
- Email — If this email is not already associated with a Samsung Account, the user will have to create a Samsung Account before logging in to Knox Configure. The creation of a Samsung account is required before an administrative account can be created.
- Role — Use the drop-down menu to assign this new administrator a role that is appropriate to their intended administrative function. If unsure about the exact permissions of an available role, select View Role Details to review the scope of its available permissions.
Select INVITE when completed.

The newly added administrator displays by name, with the email address displaying as a link that can be selected to update the administrator name and company management designation. If editing the administrator’s profile, select Save to commit the updates.

Resend invitation

Once approved, sign in to the Knox Admin Portal.
From the left-navigation, click on Administrators & roles.
Under NAME, select the target customer link with a pending status.
Click RESEND INVITATION.
Click CONFIRM.

Revoke invitation

Once approved, sign in to the Knox Admin Portal.
From the left-navigation, click on Administrators & roles.
Under NAME, select the target customer link with a pending status.
Click REVOKE INVITATION.
Read the notice to verify that you understand that the user will not be notified with this action and when the user clicks the link in the invitation email, they will not be granted access to Knox solutions or data.
Click REVOKE.

View and edit admins and roles

View admin and role details

In the Administrators & Roles page you’ll be able to view the administrator summary by default.

To view the role summary, click on the ROLES tab.

All the Administrators and Roles can be easily shuffled using the arrows beside table heading NAME in ADMINISTRATORS tab and ROLE NAME in ROLES tab. In addition, Administrators can be filtered for a specific role using the drop-down ROLE as shown below.

Edit admin and role details

View details

Once approved, sign in to the Knox Admin Portal.
From the left-navigation, click on Administrators & roles.
Under NAME for Administrator or ROLE NAME for Role, select the target customer or admin link.

In the Edit administrator window, you’ll be able to view the administrator’s first name, last name, email address, roles and status.

Edit details

Once approved, sign in to the Knox Admin Portal.
From the left-navigation, click on Administrators & roles.
Under NAME for Administrator or ROLE NAME for Role, select the target customer or admin link.
Edit the details as needed.
When done, click SAVE.

Delete a role

Once approved, sign in to the Knox Admin Portal.
Select Administrators and Roles from the left-hand navigation menu.
Select the ROLES tab and click on the role you want to delete.
In the Edit role window, select DELETE. A Delete role pop-up window prompts to confirm the action while showing any pending, revoked or blocked admins associated with this role. If there is an active admin associated with this role, it needs to be assigned another role to do the deletion.

Tutorial progress

Congratulations! You’ve completed 5 of 5 steps of this tutorial! You’re ready to use Samsung Care+ for Business.