Device replacement

A damaged device can be swapped with a similar device if it’s declared to be Beyond Economic Return (BER) as defined below:

ADH BER

In case of Accidental Damage from Handling or ADH product, if a device is declared beyond economic return or BER:

• A new device is provided to the customer if the cost of repair of the damaged device is higher than a specific value and it isn’t economical to repair the device.

The new device update can be seen in the device log or in the notification section of the Samsung Care+ for Business console.

Device swap

A new device is provided to the customer and the damaged one is collected. The new device is generally the same model as the damaged device, but can be different in some countries. However, if agreed upon between the insurance provider and the customer, a damaged device can also be swapped with a device of a different model — such as Galaxy Tab A9 (Wi-Fi) with Galaxy Tab A9 (LTE) — or of a different series — such as Galaxy Tab Active4 Pro with Galaxy Tab S9.

When you request a device swap:

1. The new IMEI is updated in the reseller portal.
2. The new IMEI is automatically approved and assigned to the original license in the Samsung Care+ for Business portal.
3. The Samsung Care+ for Business portal shows the updated device info in the Device details panel and activity log.

All insurance coverage particulars of the old device, such as the warranty period, is transferred to the new swapped device.