Samsung Care+ for Business FAQ

Samsung Care+ for Business covers devices throughout a defined eligibility period. Please contact your local Samsung Care+ for Business team to check a device's eligibility period.

No, only one Samsung Care+ for Business policy can be bought per device throughout its lifecycle.

AD is considered to be any unforeseen and unintentional physical damage that occurs due to handling errors, liquid spills, or any other events at a defined place and time, which hinders the product from working normally, meaning its usability or safety is affected. If your accidental damage claim is accepted, we will choose to either authorize a repair, issue a replacement (at our discretion), or pay for the cost of a replacement.

The EW extends the warranty of your Samsung smartphone by an additional year. With this plan, you can enjoy the same services offered during the original warranty for an additional year. All technical and mechanical failures of the phone are be covered under this plan.

You can reach out to us at samsungknox.com/samsungcare. Our sales team is happy to help you.

No, Samsung Care+ for Business is only available for devices purchased in your own country.

No, loss or theft currently isn't covered under Samsung Care+ for Business policies.

No, Samsung Care+ for Business is only available for newly purchased devices.