Claim guide— Türkiye

Submit a claim

You can submit your claim through either of the following methods:

Customer drop-off and collection

Visit a Samsung Authorized service center and submit the device for repair. There are 24 services in 9 cities which have Self drop-off or Carry-In Services. These service centers accept devices delivered by carriers, and provide pick up service. For the working hours of each of these centers, see Authorized Service Working Hours.

Samsung pick-up and delivery

For cities not covered by Samsung Service Centers, there are two other centers, called Centralized Repair Centers (CRCs), which provide B2C services. CRCs only provide a device pick up service. They do not accept customer Self drop-off devices

Repair time

• In case of self-drop-off — Our service center informs you of the estimated repair time after the device is submitted at the Authorized Service Center. Usually, 90% of the repairs of carried-in devices are completed within 1 hour. A loan device is offered if the device takes more than an hour to repair.
• In case of Samsung pick up — Pick up is done within 1 working day. Once the repair is completed, the device is shipped back to you. Shipping times may vary depending on carrier scheduling and availability.

Track repair status

You can see the status of your request at Track My Request. You can view the following statuses on the portal:

• Confirmation of the claim request submitted.
• Inform you when your repaired device can be picked up from the designated service center.

You will also receive a notification by SMS when the repair is completed.

Support contact info

☎ Telephone	Call times	Service
+90-850-4447-711	Monday-Friday: 8:00 AM – 8:00 PM	For all services in main 9 cities under Samsung Authorized service centers
+90-850-2287-491	Monday-Friday: 9:00 AM – 5:00 PM	For all other cities under CRC (Centralized Repair Centers)

For more info, go to samsung.com/tr/business/support

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