Claim guide—Taiwan

Submit a claim

You can submit your claim by walking into the nearest Samsung Service Centre

Track claim status

You can check the detailed status of your claim by logging in to your Samsung Care+ for Business portal at in the Dashboard section. Additionally, you can also check the total number of claims submitted, processed, and pending in the Samsung Care+ for Business portal dashboard.

Support contact info

0800-32-9999 (toll free number) | (all day, every day)

NOTE—To make a claim or check your coverage, you’ll need your 15 -digit IMEI number ready. See the FAQ to see how to find it.