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Claim guide: Philippines

Submit a claim

  1. Call +63-28-464-3434 within 14 days of when the incident happened to request a repair.
  2. You can choose to either go to any Samsung Service Centers to deliver your damaged phone or have it picked up from your location.
  3. We will get your Samsung phone repaired through our nationwide network of Samsung Authorized Service Centers

Repair time

  • Deliver to an Authorized Service Center
    • Metro Manila: 3 Working Days
    • Other Areas: 5 Working Days
  • Pick-up & Delivery
    • Metro Manila: 5 Working Days
    • Other Areas: 8 Working Days

Track claim status

You can call our hotline +63-28-464-3434 to track the status of your repair.

Otherwise, our Samsung Care+ for Business service team will contact you through email, SMS or phone call to:

  • Inform you that your repair request has been received.
  • Confirm pick-up / self-delivery location and time, of your damaged phone.
  • Inform you when your phone is repaired.
  • Inform when your phone will be delivered to you or can be picked up from one of our service centers.

Support contact info

+63-28-464-3434 | Mon – Sun : 8 AM – 7 PM and Sat 10 AM - 3 PM

For more info, go to samsung.com/ph/support.

NOTE — To make a claim or check your coverage, you’ll need your 15 -digit IMEI number ready. See the FAQ to see how to find it.
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