- *BASICS*
- The Knox Ecosystem
- Samsung Knox Portal
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- White paper
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Knox Configure
- Mobile
- Wearables
- Shared Device
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- White paper
- Knox E-FOTA One
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Migrate from Knox E-FOTA Advanced to Knox E-FOTA One
- Knox E-FOTA Advanced
- Knox E-FOTA on MDM
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Claim guide: Philippines
Submit a claim
- Call +63-28-464-3434 within 14 days of when the incident happened to request a repair.
- You can choose to either go to any Samsung Service Centers to deliver your damaged phone or have it picked up from your location.
- We will get your Samsung phone repaired through our nationwide network of Samsung Authorized Service Centers
Repair time
- Deliver to an Authorized Service Center
- Metro Manila: 3 Working Days
- Other Areas: 5 Working Days
- Pick-up & Delivery
- Metro Manila: 5 Working Days
- Other Areas: 8 Working Days
Track claim status
You can call our hotline +63-28-464-3434 to track the status of your repair.
Otherwise, our Samsung Care+ for Business service team will contact you through email, SMS or phone call to:
- Inform you that your repair request has been received.
- Confirm pick-up / self-delivery location and time, of your damaged phone.
- Inform you when your phone is repaired.
- Inform when your phone will be delivered to you or can be picked up from one of our service centers.
Support contact info
☎ +63-28-464-3434 | Mon – Sun : 8 AM – 7 PM and Sat 10 AM - 3 PM
For more info, go to samsung.com/ph/support.
NOTE — To make a claim or check your coverage, you’ll need your 15 -digit IMEI number ready. See the FAQ to see how to find it.