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Samsung Care+ for Business

Swap Request Portal User Guide

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Contents

Landing Page

3

Submit Swap Request (Single)

5

Submit Swap Request (Bulk)

8

Resume/Cancel Open Swap Request

12

Manage My Account

16

FAQ

17

Update IMEI

18

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Landing Page

Click on “Service request” tab to

raise a new Swap Request, Track

your request and Resume/Cancel

request and update IMEI.

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Back to main menu

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Landing Page

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Use this page to search

for IMEIs and to review

the details of each of your

enrolled devices

Click to go back to the

Samsung Knox Admin Portal

for Business for any device

management

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3You will need to update the

IMEI of an enrolled device, if

the device has been

swapped outside of the

Samsung Care+ Program e.g.

an in-warranty swap through

Samsung or your carrier.

Back to main menu

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Submit Swap Request (Single)

Select the device by

ticking the box

Search IMEI of device

when submitting a

Swap Request

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3Once device is

selected, click “NEXT”

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Back to main menu