This section covers how to obtain and manage support resources and contact information for KME.
Knox Mobile Enrollment support resources are available from inside the KME console by selecting Support from the left-hand navigation console.
The Samsung KME support site has insightful FAQs and user guides to assist users with frequently asked questions and procedures for enrolling devices. The Release Notes section describes new features and functionality available with the most recent Samsung KME releases.
If necessary, contact the Knox Support team if you are experiencing any issues during the enrollment of your devices. For more information, go to Samsung Support. Sign into the portal to submit a ticket for an issue by going to https://account.samsung.com/account/check.do.
For information on KME supported countries, go to: KME country availability.
During enrollment, end users can contact support if they have any issues. This contact information is provided when registering for Knox Mobile Enrollment, but can be periodically updated as contact information updates warrant.
To update support contact information: